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Gary Arnold Moncton, NB
General Manager | General Sales Manager firstname.lastname@example.org
Strategic goal-driven visionary leader who builds and maintains a productive climate and confidently motivates, mobilizes, and coaches employees to achieve high performance standards.
Exceptional listener and communicator who effectively conveys ideas and transforms them into results while achieving increased revenues, profit, and quality.
Business and Financial Acumen
Collaborative Leadership Style
Build High Performance Teams
Problem Solving and Creativity
Analytical and Research Skills
Computer and Technical Literacy
Goal and Profit Oriented
GENERAL MANAGER, Acura of Moncton, Moncton, NB – July 2014 to June 2016
Managed the day-to-day operations and maximized new and used vehicle sales, parts and service efficiencies. Developed and implemented policies and procedures to foster a consistent process improvement plan and to control expenditures to maximize overall profitability with a staff of 22.
Record sales revenues and profitability for new and used vehicles, parts and service
Achieved ACE Dealer status for first time in dealerships history recognizing top Customer Excellence
Retained CONCIERGE status 2 years in a row for sales and service excellence
FINANCIAL SERVICES /SALES MANAGER, Atlantic Kia, Amherst, NS – May 2012 to July 2014
Developed and maintained long-term customer relationships as well as fostered and managed a sales team of 4. Refined the Business Office process while maximizing profitability and delivering customer excellence in a professional, honest, and ethical manner.
Increased dealership profitability by the following:
27% overall F&I profit and 11% vehicle profit
Life & Disability Insurance penetration from 0% to 19%
Grew warranty penetration on new vehicles from 5% to 34%
AUTOMOTIVE FINANCE REGIONAL MANAGER, Scotiabank, Moncton, NB – Feb. 2007 to May 2012
Developed and maintained long-term relationships with automotive dealer partners in NB and PEI by providing best-in-class service and promoting all products and services offered by Scotiabank. Became the industry leader through face-to-face interaction and by implementing advanced strategies & processes to allow maximum profitability for Dealer partners.
Grew regional activity by 139% in 12 months
Increased number of active Dealers in territory by 10% per year
Consistently exceeded annual targets for 5 consecutive years
Provided training to Managers on how to increase special financing activity and profitability
Work History (continued)
NATIONAL DIRECTOR, Harley-Davidson Financial Services, Toronto, ON – Jan. 2002 to Jan. 2007
Introduced Harley-Davidson Financial Services to the Canadian marketplace; directed financial activities for the 75 dealers, promoted/secured retail & wholesale business, as well as trained dealers in processes, techniques and philosophies consistent with overall business plan.
Grew sales volume year over year with double digit growth
Implemented dedicated business offices in 100% of dealers
Achieved wholesale penetration to 75%
DISTRICT SALES/SERVICE MANAGER, Kenworth Truck Company, Calgary, AB – Jan.1997 to Dec. 2001
Managed sales and service activity for 9 dealerships (Alberta, Saskatchewan, and Manitoba); ensured timely dissemination of sales/marketing data, provided strategic direction to dealers in sales techniques, training, brand management, and business practices & development.
Achieved highest sales performance in Canada for 6 consecutive years
Generated 17% increase in market share in two years
Exceeded margin goal of 27% for 5 years in a row
Awarded North American Dealer of the Year for three out of five years
SENIOR SALES MANAGER, GE Capital Railcar Services, Calgary, AB – March 1990 to Dec. 1996
Managed a sales & customer service team consisting of 8 members for an account base of 150+ major clients with annual revenues of $450 million. Developed leasing growth through establishment of new customers & existing accounts, and maximized leasing revenues through optimal fleet utilization. Secured largest Canadian account in GE Capital Railcar’s 20 year presence in Canada.
PLANT MANAGER, GE Capital Railcar Services, Montreal, QC – Feb. 1987 to March 1990
Set up and established a turn-key operation. Maximized workforce productivity/utilization, developed operating budgets, and ensured all repairs met customers’ requirements and federal regulations. Supervised 60 employees and provided training. Secured largest repair contract to repair and maintain a fleet of 2,500 U.S. owned mechanically refrigerated railcars.
PROJECT SUPERVISOR, CP Rail, Montreal, QC – Aug. 1983 to Jan. 1987
Identified performance issues related to fleet maintenance, managed operational efficiency & safety, ensured proper inspection and maintenance of locomotives/railcars, and performed studies to reduce/eliminate train delays and improve in-transit performance.
HEAVY DUTY MECHANIC, 4-Year Apprenticeship Program,
CP Rail, Montreal, QC – May 1979 to July 1983
BACHELOR OF COMMERCE – Major in Business Management,
Concordia University - Montreal, QC - 1979 - 1984
2ler status for first time in dealerships history recognizing top Customer Excellence
Managed a sales & customer service team consisting of 8 members for an account base of 150+ major clients with annual revenues of $450 million. Developed leasing growth through establishment of new custome