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To secure a mutually beneficial employment opportunity with an organization needing a Professional Sales and Customer Service Team Member.
20+ years Contacting, Supporting and Analyzing Customers expectations and requisite needs.
Recognized for 100% commitment to Organizational Mission and Vision, Unquestioned adherence to Organizational Structure, Procedures and Performance Expectations.
Noted as Ethical, Symbiotic Customer/Employer Decision Maker.
Analytical thinking Team Member, with Innovative Profit driven, Service Oriented mindset.
Comprehends: Customer Value, Peer Interaction, Professional Conduct and Appropriate Communication with all Stakeholders.
Customer & Sub-Contractor Account Manager
Westin Hills Marine LLC, Sarasota, Florida.
Jun 2012 - Dec 2016
Account Manager: 200+ Combined Clients, Subcontractors, Vendors Accounts.
G.Sean SandersLead Customer Service and Account Sales AssociateSarasota, Floridag.email@example.com (Direct) firstname.lastname@example.org Supervisor of 5 Sales and Customer Service Associates. Managed Daily 100+Incoming, Out-Going Calls, Emails Daily Customer Service Assessments. Cumulative 94% Client Satisfaction rating and 98% timely Completion Rate. Awarded 9.8%-13.5% (respective) Monetary Bonus.
Prepared Quarterly, Yearly, Charge Performance Reports. Insured compliance to Organizational Procedure Standards.
Created & Managed 3 Sales Increase Programs. Tradeshow S.O.P. Dutiful Social Media Exposure, Brand Modification. Resulting in 2.3 Million increased revenues over 3.25 years.
American Docks LLC, Mosquito Lagoon, Florida.
Feb 2003 - Mar 2010
Co-Owner of Marine Construction Company. Manager of record for Field Operations, Purchasing, Human Resources, Outside Sales, Facility and Equipment Manager.
Presented and Acquired Contracts from Waterfront Business', Individual Home Owners and HOA's for the New Construction and Remodeling of Commercial Mariana's, Residential Boat Docks, Barrier Seawalls and Boat Lift Installation. Built and Maintained 1 Million plus in Sales. Averaged 35 projects per year.
Industry Specific OHSA Certified Trainer, Managed procedures for County, State and Federal Construction Permitting and EPA Compliance Permitting and Training.
Facilitated HRIS SAP/3. Trained in Oracle PeopleSoft Proficient in APS, ADA & EEOC Compliance, Six Sigma Certified.
Bachelor of Science in Human Development / Industrial and Organizational Psychology
Amridge University, Montgomery, Alabama
2013 - 2016
Minor Associative Degree in Business Management and Operations.
Masters of Industrial and Organizational Psychology / General Practice
Walden University, Minneapolis, Minnesota
2017 - Current