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"five-star superior" rating at
http://en.wikipedia.org/wiki/Hotel_Vier_Jahreszeiten_KempinskiHotel Vier Jahreszeiten Kempinski,
Hotel ratings are often used to classify
http://en.wikipedia.org/wiki/Hotelhotels according to their quality. The development of the concept of hotel rating and its associated definitions display strong parallels. From the initial purpose of informing travellers on basic facilities that can be expected, the objectives of hotel rating has expanded into a focus on the hotel experience as a whole.
http://en.wikipedia.org/wiki/Hotel_rating Today the terms 'grading', 'rating', and 'classification' are used to generally refer to the same concept, that is to categorize hotels, mostly using stars as a symbol
There are a wide variety of rating schemes used by different organizations around the world. Many have a system involving
http://en.wikipedia.org/wiki/Star_(classification)stars, with a greater number of stars indicating greater luxury.
http://en.wikipedia.org/wiki/ForbesForbes Travel Guide, formerly
http://en.wikipedia.org/wiki/MobilMobil Travel Guide, launched its star rating system in 1958. The
http://en.wikipedia.org/wiki/American_Automobile_AssociationAAA and their affiliated bodies use
http://en.wikipedia.org/wiki/Diamond_(gemstone)diamonds instead of stars to express hotel and restaurant ratings levels.
Food services, entertainment, view, room variations such as size and additional amenities, spas and fitness centers, ease of access and location may be considered in establishing a standard. Hotels are independently assessed in traditional systems and rest heavily on the facilities provided. Some consider this disadvantageous to smaller hotels whose quality of accommodation could fall into one class but the lack of an item such as an
http://en.wikipedia.org/wiki/Elevatorelevator would prevent it from reaching a higher categorization.
In recent years hotel rating systems have also been criticised by some who argue that the rating criteria for such systems are overly complex and difficult for laypersons to understand. It has been suggested that the lack of a unified global system for rating hotels may also undermine the usability of such schemes.
http://en.wikipedia.org/wiki/Hotel_rating1 Standards of hotel classification
http://en.wikipedia.org/wiki/Hotel_rating1.1 Hotel classifications in Britain
http://en.wikipedia.org/wiki/Hotel_rating1.2 European Hotelstars Union
http://en.wikipedia.org/wiki/Hotel_rating2 World hotel rating
http://en.wikipedia.org/wiki/Hotel_rating3 Seven Stars
Standards of hotel classification
The more common classification systems include "star" rating, letter grading, from "A" to "F", diamond or simply a "satisfactory" or "unsatisfactory" footnote to accommodation such as hostels and motels. Systems using terms such as Deluxe/Luxury, First Class/Superior, Tourist Class/Standard, and Budget Class/Economy are more widely accepted as hotel types, rather than hotel standards.
Some countries have rating by a single public standard — Belgium, Denmark, Greece, Italy, Malta, Netherlands, Portugal, Spain and Hungary have laws defining the hotel rating. In Germany, Austria and Switzerland, the rating is defined by the respective hotel industry association using a five-star system — the German classifications are Tourist (*), Standard (**), Comfort (***), First Class (****) and Luxury (*****), with the mark "Superior" to flag extras beyond the minimum defined in the standard, but not enough to move the hotel up to the next tier ranking. The Swiss hotel rating was the first non-government formal hotel classification beginning in 1979
http://en.wikipedia.org/wiki/Hotel_rating It did influence the hotel classification in Austria and Germany.
http://en.wikipedia.org/wiki/Hotel_rating The formal hotel classification of the DEHOGA (German Hotel and Restaurant Association) started on August 1, 1996 and proved very successful with 80% of guests citing the hotel stars as the main criteria in hotel selection.
http://en.wikipedia.org/wiki/Hotel_rating This implementation influenced the creation of a common European Hotelstars rating system that started in 2010 (see below).
In France, the rating is defined by the public tourist board of the department using a four-star system (plus "L" for Luxus) which has changed to a five-star system from 2009 on. In South Africa and Namibia, the
http://en.wikipedia.org/wiki/Tourist_Grading_Council_of_South_AfricaTourist Grading Council of South Africa has strict rules for a hotel types granting up to 5 stars. In India, the classification of hotels is based on two categories such as “Star” and “Heritage”. Hotels in India are classified by Hotel and Restaurant Association Classification Committee (HRACC), Ministry of Tourism, India.
Hotel classifications in Britain
In Great Britain, hotels are rated from one-star to five stars, as in many other countries. The RAC pulled out of accommodation grading in 2008 so the only grading schemes in operation are those operated by the AA (Automobile Association) and the national tourist boards; Visit England, Visit Wales, the Scottish Tourist Board and the Northern Ireland Tourist Board. The schemes were all 'harmonised' to ensure consistency between the schemes. This applies to all accommodation types apart from Self Catering that the AA have recently (2009) started offering. The AA criteria is available on its website.
http://en.wikipedia.org/wiki/Hotel_rating In addition to the usual black stars (ranging from one (the lowest) to five (the highest), the AA awards red stars to the highest-rated, which are deemed 'Inspectors' Choice'. Each of the national tourist boards have grading explanations on their web sites.
European Hotelstars Union
The HOTREC (Hotels, Restaurants & Cafés in Europe) is an umbrella organization for 39 associations from 24 European countries. At a conference in Bergen in 2004, the partners drafted a hotel classification system in order to harmonize their national standards. In 2007 HOTREC launched the European Hospitality Quality scheme (EHQ) which has since accredited the existing national inspection bodies for hotel rating.
Under the patronage of HOTREC, the hotel associations of Austria, Czech Republic, Germany, Hungary, Netherlands, Sweden and Switzerland created the Hotelstars Union.
http://en.wikipedia.org/wiki/Hotel_rating On 14 September 2009, the Hotelstars Union classification system was established at a conference in Prague. This system became effective in these countries in January 2010, with the exception of Hungary, Switzerland and the Netherlands, who have chosen later dates for the change. Later more countries have joined the HOTREC hotelstars system: Estonia (2011), Latvia (2011), Lithuania (2011), Luxembourg (2011), Malta (2012), Belgium (2013), Denmark (2013) and Greece (2013).
The European Hotelstars Union system is based on the earlier German hotelstars system that had widely influenced the hotel classifications in central Europe, with five stars and a Superior mark to flag extras. Instead of a strict minimum in room size and required shower facilities (e.g. a bath tub in a four-star hotel) there is a catalogue of criteria with 21 qualifications encompassing 270 elements, where some are mandatory for a star and others optional. The main criteria are in quality management, wellness and sleeping accommodation.
http://en.wikipedia.org/wiki/Hotel_rating In the catalogue of criteria each entry is associated with a number of points - each Hotelstars level requires a minimal sum of points besides some criteria being obligatory for the level.
http://en.wikipedia.org/wiki/Hotel_rating The minimum requirement for the Superior flag requires the same sum of points as for the next Hotelstars level which however was not awarded due to at least one obligatory requirement being left out.
For hotels with three to five stars, the Hotelstars Union will use "mystery guests" to check the service quality regularly.
Excerpt of the catalogue of criteria
100% of the rooms with shower/WC or bath tub/WC
Daily room cleaning
100% of the rooms with colour-TV together with remote control
Table and chair
Soap or body wash
Facsimile at the reception
Publicly available telephone for guests
Beverage offer in the hotel
The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotelstar. The bathroom facilities are usually at the same level as for two stars hotels but built from cheaper materials. The cost for regular inspection by independent associations is waived as well.
In addition to the single star (*) hotels:
Reading light next to the bed
Bath essence or shower gel
Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotelstar. The Standard-Superior does usually offer the same service level as three-star hotels but the interiors of the hotel are smaller and cheaper so that the three stars were not to be awarded by the inspection body. A two-star superior does not require mystery guesting.
In addition to the standard star (**) hotels:
Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff (e.g. German/English)
Three piece suite at the reception, luggage service
Beverage offer in the room
Telephone in the room
Internet access in the room or in the public area
Heating facility in the bathroom, hair-dryer, cleansing tissue
Dressing mirror, place to put the luggage/suitcase
Sewing kit, shoe polish utensils, laundry and ironing service
Additional pillow and additional blanket on demand
Systematic complaint management system
The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotelstar. The accommodation facilities for a superior hotel need to be on a modern level and fully renovated which is checked regularly.
In addition to the comfort star (***) hotels:
Reception opened 18 hours, accessible by phone 24 hours from inside and outside
Lobby with seats and beverage service
Breakfast buffet or breakfast menu card via room service
Minibar or 24 hours beverages via room service
Upholstered chair/couch with side table
Bath robe and slippers on demand
Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom
Internet access and internet terminal
http://en.wikipedia.org/wiki/%C3%80_la_carteÀ la carte"-restaurant
First Class Superior
The Superior flag is provided when the first class hotel has a proven high quality not only in the rooms. The superior hotels provide for additional facilities in the hotel like a sauna or a workout room. The quality is checked regularly by mystery gusting of an external inspection service.
In addition to the first class (****) hotels:
Reception opened 24 hours, multilingual staff
Doorman-service or valet parking
Concierge, page boy
Spacious reception hall with several seats and beverage service
Personalized greeting for each guest with fresh flowers or a present in the room
Mini bar and food and beverage offer via room service during 24 hours
Personal care products in flacons
Internet-PC in the room
Safe in the room
Ironing service (return within 1 hour), shoe polish service
http://en.wikipedia.org/wiki/Turndown_serviceTurndown service in the evening
The Luxury star hotels need to attain high expectations of an international guest service. The Superior Luxury star is only awarded with a system of intensive guest care.
World hotel rating
There is so far no international classification which has been adopted. There have been attempts at unifying the classification system so that it becomes an internationally recognized and reliable standard, but they have all failed.
It has been considered that, as it has been the case in other areas (e.g. international accounting standards), hotel classification standards should result from a private and independent initiative. This may be the case of the World Hotel Rating (WHR) project, which notably aims to set international classification standards and rating criteria along the lines of a world star-rating system. It will also establish an information platform on the hotel industry which will be multilingual and multicultural. WHR intends to play a key role in the development of quality hotel services, as well as equitable and
http://en.wikipedia.org/wiki/Sustainable_tourismsustainable tourism, and the protection of the world's cultural and natural heritage. In addition, WHR will develop labels to promote hotels distinguished by specific features, such as a family and child-friendly disposition. A test period was scheduled for 2010.
Some hotels have been advertised as seven star hotels. The
http://en.wikipedia.org/wiki/Burj_Al_ArabBurj Al Arab hotel in
http://en.wikipedia.org/wiki/DubaiDubai was opened in 1998 with a servant for every room - this has been the first hotel being widely described as a "seven-star" property, but the hotel says the label originates from an unnamed British journalist on a press trip and that they neither encourage its use nor do they use it in their advertising. Similarly the
http://en.wikipedia.org/wiki/Emirates_Palace_HotelEmirates Palace Hotel in Abu Dhabi (open since 2005) is sometimes described as seven star as well, but the hotel uses only a five star rating.
http://en.wikipedia.org/wiki/Town_House_GalleriaTown House Galleria in
http://en.wikipedia.org/wiki/ItalyItaly has opened in 2007 and it claims to have a seven star certificate from SGS Italy in 2008.
http://en.wikipedia.org/wiki/Hotel_rating However the SGS Italy (not the official tourism agency) only has five stars in the general hotel stars categorization, with the full title of the certificate being left unknown, just as the renewal process is unknown. Overall, as no traditional organization or formal body awards or recognizes any rating over five-star deluxe,
http://en.wikipedia.org/wiki/Hotel_rating such claims are meaningless and predominantly used for advertising purposes.
Historically, luxury hotels have used the membership in
http://en.wikipedia.org/wiki/The_Leading_Hotels_of_the_WorldThe Leading Hotels of the World to document regular inspection on an additional level. This organization had been formed in 1928 and it reorganized in 1971 introducing a world-wide inspection service.
http://en.wikipedia.org/wiki/Hotel_ratingJump up ^ Hensens, Struwig & Dayan.
http://www.eurochrie2010.nl/publications/43.pdf"Guest-review criteria on TripAdvisor compared to conventional hotel-rating systems to assess hotel quality". Eurochrie 2010. Retrieved 18 November 2012.
http://en.wikipedia.org/wiki/Hotel_ratingJump up ^ Vine, P.A.L. (March 1981). "Hotel classification; art or science?". International Journal of Tourism Management (Elsevier Science Ltd.) 2 (1): 18–29.
http://dx.doi.org/10.1016%2F0143-2516%2881%2990014-110.1016/0143-2516(81)90014-1. (Requires purchase of a document for $31.50)
http://en.wikipedia.org/wiki/Hotel_ratingJump up to: a
http://www.hotelsterne.ch/index.cfm?uuid=A0F5C6001143DAD1544A54A56FBBCDD4&o_lang_id=2""History & development", hotelsterne.ch, accessed November 14, 2010, "In 1979, hotelleriesuisse (Swiss Hotel Association) introduced the hotel classification. This was the first and only worldwide private enterprise system of its kind. The system is internationally considered as exemplary, and has been repeatedly utilised as the basis for the development of a customised classification system (e.g. Germany, Austria)."". Hotelsterne.ch. 2012-06-01. Retrieved 2012-06-18.
http://en.wikipedia.org/wiki/Hotel_ratingJump up ^
http://www.hotelsterne.de/de/?newsID=33"Eine Erfolgsgeschichte: Zehn Jahre Deutsche Hotelklassifizierung". hotelsterne.de. 27 July 2006. press release. Retrieved 2012-06-12. "Am 1. August 2006 feiert die Deutsche Hotelklassifizierung ihr zehnjähriges Bestehen." - "80 Prozent der Gäste geben an, dass die Sterne Hauptkriterium bei der Hotelauswahl sind, denn sie bieten Transparenz und Sicherheit"
http://www.tourism.gov.in/TourismDivision/AboutDivision.aspx?Name=Hotels%20and%20Restaurants"Hotels and Restaurants". Government of India, Ministry of Tourism. 2014-05-29. Retrieved 2014-05-29.
http://www.theaa.com/travel_editorial/hotel_services_hotel_recognition_scheme.html"AA Hotel Recognition Scheme". Theaa.com. Retrieved 2012-06-18.
http://hotelstars.eu/"HOTELSTARS UNION - About us (English)". Hotelstars.eu. Retrieved 2012-06-18.
http://www.hotelstars.eu/en/index.php?open=Criteria"HOTELSTARS UNION - Criteria (English)". Hotelstars.eu. Retrieved 2012-06-18.
http://hotelstars.eu/userfiles/files/en/downloads/Criteria_2010-2014.pdfHotelstars - Catalogue of Criteria, see last page: (*) 90 minimum + 80 superior = (**) 170 minimum + 80 superior = (***) 250 minimum + 130 superior = (****) 380 minimum + 190 superior = (*****) 570 minimum + 80 superior - maximum points for all criteria: 860
http://www.google.com/hostednews/afp/article/ALeqM5iSmdUhax3kuhARWAz15zshTN9Dew?docId=CNG.dfd1843a9cc600850b4d12dd7048131d.141"AFP: China plans $1.3bn 'seven-star hotel'". Google.com. 2011-01-07. Retrieved Star rating system Hotel requirements for four, five star etc..
We take an objective approach in rating hotels. For any particular hotel, we consider a wide array of factors, including ratings from independent ratings systems, media recognition, and post-trip surveys of our customers. All these points of data (at least three and as many as 12 for each hotel) are plugged into a weighted formula, which calculates our star rating. These calculated ratings are then reviewed to help ensure they reflect any current developments or changes occurring since the compilation of the rating. In cases where the available data is insufficient to meet our standards, we make an effort to perform additional research, including further review of media and additional visits to the property. We may also consult members of our editorial team for factual information regarding a hotel. Because we take great pride in the objective nature of our ratings system, we neither take business considerations into account when computing any given rating, nor do we use ratings as a negotiating strategy with suppliers. HOTEL CLASS A hotel's star rating is an indicator of the general quality of a particular hotel, and is wholly dependent on the data available to us. The descriptions below indicate what you should be able to expect from a hotel in each of the star classes. These descriptions provide general data, based on the many sources of information that go into our star rating. Circumstances such as ongoing renovations, overbooking, and specific guest needs can affect the quality of your stay. (Be sure to let the hotel know any special requests or requirements you have at check-in.) Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. The features and amenities described here are often not available at holiday rentals, apartments, inns, bed-and-breakfasts, and other speciality hotels. Economy: A one-star establishment is expected to offer clean, no-frills accommodation with minimal on-site facilities for the budget traveller for whom cost is the primary concern. Guestrooms generally are small, functionally decorated, and may not have a private bathroom, in-room telephone, or amenities. On-site dining is usually not available. Public access and guest reception may not be available at all hours. Value: These limited-service establishments are expected to offer clean, basic accommodation. These properties may offer some business services but generally lack meeting rooms, baggage assistance, and full fitness and recreation facilities. On-site dining is usually limited to coffee or Continental breakfast service. Guestrooms generally offer private bathroom, telephone, TV, and limited amenities. Quality: Three-star establishments place a greater emphasis on style, comfort, and personalised service. They generally feature on-site dining room service, a pool and/or fitness centre, a gift shop, and may provide baggage assistance. Conference rooms for meetings and extended services for business travellers are usually offered. Guestrooms offer more extensive amenities and more careful attention to decor and comfort. Superior: These upscale establishments usually offer a fine-dining restaurant, lounge, and room service with extended hours. Service features usually include baggage assistance, concierge service, and valet parking. A conference centre with up-to-date technology and full business services are usually offered. Public spaces and guestrooms are thoughtfully designed and constructed with high-quality materials. Guestrooms generally offer stylish furnishings, high-quality bedding and bath products, and a wide array of amenities. Exceptional: The finest hotels in the world. A five-star hotel is characterised by luxury appointments, superlative service, and the highest standards of comfort. Five-star hotels offer originality in architecture and interior design, high-grade materials in construction and dÃ©cor, and such special touches as fresh flowers and plants in abundance. These properties also maintain a high staff-to-guest ratio, gourmet dining, and 24-hour room service. Guestrooms offer ample space, the finest furnishings and decor, premium bedding, and luxury bath products. Room amenities generally include high-speed Internet access and CD and/or DVD players. Five-star resorts may offer additional recreation facilities such as tennis courts and golf-course access. On-site spa services, a top-notch fitness centre, and a pool are generally available, as well. Not rated: These hotels have not yet been rated. Half-star ratings We have adopted the half-star as a unit of measurement in our five-star scale. The great variety of property types, the wide array of amenities, and the range of property-class characteristics around the world require a classification system of greater precision, which the half-star provides.
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A trip to Egypt usually begins with a travel agent, online or in person. No matter what part of the country the visitor wants to visit and no matter what kind of holiday they are looking for (Nile cruise, scuba diving, city break in Cairo, relaxing in Luxor etc), all travellers have to stay somewhere. Choosing the right accommodation often implies many factors; ie the price, the location, media advertising and personal recommendations . Often the images and descriptions from the travel agents play a huge part in the decision, at least for the first time visitor!
Unfortunately, many travel agents don't take into consideration or are unaware that the accommodation rating system in Egypt is different from that which you find in developed countries and the Arab Gulf. Many unsuspecting visitors to Egypt arrive with the impression that they are going to stay in a luxury or deluxe resort/hotel/cruise ship because their travel-agent has promised them a "5*".
While not disputing that there are hotels, cruises and resorts in Egypt with a true 5* standard, the majority of the hotels with the 5* rating do not live up to what many travellers expect as compared with their other world travels. The true 5* places are few and far between in Egypt with the Grand Hyatt and Four Seasons chains as exceptions. Those chains do provide true 5* service but that also comes with a price.
Ratings in Egypt are based on facilities. In order to receive their rating of stars, the hotel/resort/cruise ship must be able to present a range of facilities. Among them are in room TV, minibar, pool, licensing to serve alcohol, several restaurants, and amongst others, access to the beach if it is a Red Sea destination. Of course the hotel itself must have a certain standard, but more often than not, the traveller will find that even 5* hotels/resorts/cruise ships have gloomy rooms with stains on the carpet, cracked tiles in the bathroom, peeling paint, TVs not working or with poor reception, empty minibars and so forth.
If they have the required facilities and if the premises and rooms are kept clean, there is a good chance a hotel will have a 5* rating. It must be stressed that it is not necessarily like this in ALL 5* rated hotels, but it is often the case. Maintaining or refurbishing hotels/resorts/cruise ships is usually instigated the minute before the whole structure crumbles and maintenance is usually not an ongoing issue which if it was, would probably improve accommodation standards.
The same as written above also applies to hotels/resorts/cruise ships with a 4* or 3* rating, but often the visitor will not feel as disappointed with the gloomy room and the cracked tiles if they have paid for a 3* hotel than they will in a 5* hotel.
The average traveller will probably find that 5* hotels/resorts/cruise ships in Egypt are the equivalent of 4* or in some cases 3*, as to compared with the rating systems of other destinations around the world. If the traveller is aware of this before booking their 5* accommodation this would then avoid most of the bad press regarding the many great and unique hotels in Egypt
BEST WESTERN Hotel Mirage is a 4-star green hotel in Milan which has enthusiastically joined the Stay for the Planet project by Best Western Italia, committing itself to environmental sustainability by monitoring consumption and implementing an energy efficiency policy to reduce and contain its environmental impact.
Details of initiatives taken by our 4-star hotel regarding Energy, Water, Waste, Purchase Management and Conduct:
Constant monitoring of energy and water consumption,
Proper periodic maintenance of boilers and heat pumps,
Scrupulous waste management, separating and recycling organic waste, cardboard, plastic and glass,
Separate collection of hazardous waste: bulbs, toners and cartridges, pharmaceutical products, batteries.
Purchase of organic and eco-friendly products,
Green policy and code of conduct: training and staff awareness of eco-friendly conduct during work performance,
Involvement of clients by ensuring environmental sensitivity for in-room services, while guaranteeing a high standard of quality.
http://www.hotelmirage-milano.com/en/map-directions.aspxstrategic location in a quiet residential area of Milan, a few minutes from the city center, combined with the quality of
http://www.hotelmirage-milano.com/en/hotel-services.aspxservices offered, making the BEST WESTERN Hotel Mirage an ideal solution for business trips or family holidays in Milan.
Free Wi-Fi in every room and area of our 4-star hotel will allow you to stay connected during your business meetings or holidays and being able to work, communicate or play freely.
For information about using the free Wi-Fi, ask at the hotel reception
The 86 rooms in the BEST WESTERN Hotel Mirage, are furnished with elegance and style, featuring wooden floors and jacuzzi and different types, available to meet the needs of a vast clientele.
Single, twin, double or triple, all the rooms in our 4-star hotel in Milan include:
French double bed or king size bed
TV with satellite channels and Pay TV
Rooms with jacuzzi and wooden floors, particularly suitable for allergy sufferers, are also available on request as well as rooms equipped for guests with disabilities or mobility difficulties.
The meeting rooms at BEST WESTERN Hotel Mirage, spacious and comfortable with natural light, are equipped with: flipchart board and overhead projector, Internet (ADSL and Wi-Fi) connection, video projector, microphones and speakers, giant screen, common stationery items and mineral water. Coffee breaks and/or lunch and dinner can also be organised.
Discover the meeting rooms at our 4-star hotel in Milan
Modern and spacious, located on the 5th floor with a view and featuring refined quality and tasteful furnishings. Sala Patrizia is perfect for business meetings and events for up to 100 people with theatre seating, 44 people with U-shape seating and 46 people with classroom seating.
Comfortable and furnished with class, it is designed to ensure maximum comfort in a warm atmosphere. Sala Carolina can accommodate up to 30 participants with theatre seating, 18 people with U-shape seating and 16 people with classroom seating.
Sala Augusta is decorated with refined furnishings and a number of guaranteed services that make it ideal for events for up to 26 people with theatre seating, 15 people with U-shape seating and 14 people with classroom seating.s with a 4* or 3* rating, but often the visitor will not feel as disappointed with the gloomy room and the cracked tiles if they have paid for a 3* hotel than they will in a 5* hotel.
Comfortable and furnished with class, it is designed to ensure maximum comfort in a warm atmosphere. Sala Carolina can accommodate up to 30 participants