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Embed code for: Resume_Devdas_Sagar
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Phone: (+91) 9912228383
More than 12 years of work experience, including 6+ years in Supervisory and Managerial levels in IT & ITES industries.
Experience in Training, Team Handling, Project Management and Account Management.
Expertise in Identity and Access Management (IAM) and Enterprise Mobility Management Solution (MAM and MDM).
Exceptional Analytical, Leadership and Problem Resolution Skills.
Flexible to work environment and positive attitude towards learning.
Key Responsible Areas / Achievements:
Product Development – Analyze Market Needs, Define Product Roadmap and Collaborate on Features with Stake holders at Gibbor Technologies.
Enterprise Mobility Management - Manage POCs and Deployments for customers seeking Enterprise Mobility Management Solution, including Mobile Application Management (MAM) and Mobile Device Management (MDM) at Citrix Systems.
Single Sign On - Handle clients of Citrix on Single Sign On and CloudGateway technologies.
Identity and Access Management - Worked with clients of Citrix Systems and Apere Solutions on Identity and Access Management (IAM) solutions, with complex technical implementation.
Expertise in Bid Management and Project Management at Citrix and Apere.
Project Management – Handled projects end to end – starting from initiation to closure at Apere
Team Management – Handled a team of 15+ trainers and was recognized as Best Manager at Brigade Corporation
Process Migration – Responsible to migrate a process from the U.S. to India for HP; Trained around 60 people for the same at Brigade Corporation
Training - Awarded with the “Best Trainer” award at Brigade Corporation
Knowledge Transition Owner - ICWC and Astro2; CISCO Chat Tool (Multi Session) CISCO Web Administration, CIS Reporting Tool
Gibbor Technologies – May, 2015 – till date
Handle Customer and Partner Communications and Escalations
Work with Product Management team on feature enhancement requests
Work with Engineering and Quality team to fix issues reported by clients
Work closely with management on strategic decisions on customer engagements
Prepare and broadcast the team metrics periodically and Handle team meets.
Research and Operations
Involved in Product Development at Gibbor Tech
Analyze the market trend and research on emerging technologies
Discuss with Management team on feature enhancements in the product
Documentation of product features
Preparation of Training material on the product
Citrix System Inc. - March, 2012 – April, 2015
Worked on Enterprise Mobility Management Solutions including POCs and Deployments for Citrix worldwide customers
Handle Client Communication and Escalations
Respond to RFI/RFPs on Citrix XenMobile products
Prepare and broadcast the team metrics on weekly, monthly, quarterly and yearly basis.
Lead a Team of escalation engineers
Ensure client issues are understood and documented
Liaison with Engineering and Quality teams to fix reported client issues
Oversee the product installations and implementations
Documentation of product features and Handle weekly team calls
Apere Enterprise Storage Solutions India Pvt. Ltd. - September, 2010 – Feb, 2012
Program & Bid Management
Plan and prepare the architecture designs for Identity and Access Management (IAM) Solution
Involve in deal negotiations and pricing discussions
Work on project plans and handle Scoping and Product deployments
Handle client communications
Liaison between Customers, Partners, Technical team and Apere management.
Operations – Technical Team
Lead a Team of support engineers, handling Phone and Email communications with the clients.
Understand customer issues and work with engineering teams to get a fix
Oversee the installation and implementation of patches/fixes at the clients place.
Coordinate with Engineering and Quality teams to ensure that client issues are worked upon and completed on time.
Work closely with management on strategic decisions related clients belonging to Middle East Region.
Assistant Manager - Training
Brigade Corporation India Pvt. Ltd - April 2007 – May 2009
Training Needs Identification
Identify potential issues that may arise in the performance matrix of a process & tackle the same on a proactive basis.
Identify training needs; appraise each Trainers Effectiveness/Performance, to create a development plan.
Drive Audit and Compliance in the Training Structure, ensure that action is taken on the gaps identified are bridged at the earliest.
Identify capability gaps for the L2/L3 and ensure that the trainings required to bridge the same are provided.
Operations - Training Team
Leading a Team of 15 Trainers, which support a Team of about 500 agents; 50 SME; 25 TL’s, handling the Chat & Email Line of Business of HP with Brigade Corporation
Ensure that the Training process meets or exceeds Stipulated Timelines and Service level agreements & actively manage the Training batches on a set periodic basis to ensure all issues are dealt effectively and efficiently.
Coordinate with operations to ensure that trainings are completed as per client requirements.
Worked closely with HR on the hiring front. Conducted and participated in the job fairs/campus hiring.
Performance Management & Client Interaction
Performance Appraisals & Incentive planning for the team
Prepare for & participate in Client interactions via conference calls, mails, meetings, etc and ensure effective representation of Brigade team(s) by actively engaging Client (HP) organization on areas where Brigade team(s) may need support / guidance.
Sr. Technical Trainer (Brigade Corporation India Pvt. Ltd.) Sept 2005 – April 2007
Technical Trainer (Brigade Corporation India Pvt. Ltd.) June 2004 - Sept 2005
Technical Support Executive (Brigade Corporation India Pvt. Ltd.) Sept 2002 – May 2004
Education – Academics and Professional:
Bachelor of Science (B.Sc.) from Osmania University - India.
Technical Skillset – Cloud Computing, Enterprise Mobility Management, Virtualization technologies, Identity and Access Management and Enterprise Single Sign On.
Internal Certified Quality Auditor for ISO 9001:2000 at Brigade Corporation.
Certified Internal Auditor for Information Security Management Systems (ISMS) – ISO 27001:2005 at Brigade.
Six Sigma – Yellow belt trained.
Completed mandatory preparatory workshop for PMP.012 – April, 2015
Oversee the insta