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DANIELLE GOERS (863) 210-7632/ (813) 312-3405
Seeking a position with a reputable company, where my administrative skills, healthcare administration and or human services experience will be an effective contribution towards the growth of the organization. Where I may grow, and become an attribute to surrounding staff. I attempt in all tasks to stay humble and teachable, I have a strong willingness to learn and am self-starter.
Twelve years of professional experience in handling administrative duties, customer relations, financial records AR/AP, advanced event and meeting arrangements
Extensive knowledge of computer applications and different operating systems to including various EMR Software, medical insurance verification and billing programs to included but not limited to Amazing charts, Avality, and CureMd
Familiar with basic accounting principles and QuickBooks accounting software
Knowledgeable in purchasing, switchboard operating, and government record verification
Excellent listening, multitasking and organizational skills
Proficient in direct office support activities including but not limited to staff training and supervision, activity, task scheduling, obtaining and allocating resources, management and improvement of internal processes.
Professional Work Experience:
Organization: PMC Medical Center
Duration: January 2015 – January 2016
Designation: Clinic Administrator
Developed and implemented strategic goals related to management of the clinic,
Created and integrated new employment hire guide to include income earning program based upon overall work performance to foster a goal oriented driven team
Oversaw staff displanery actions, and maintained department of labor employee files including new hire, and benefits packages.
Medical insurance billing and collections, all patient planning and payment coordination, insurance verification and coding, knowledgeable in various CPT and ICD9 coding.
Responsible for teaching and ensuring all employee safety standards, HIPPA rules and health department regulations are
Coordinated and implemented medical referrals strategies, assisted managed care coordinators and Case Managers with inpatient /outpatient authorizations
Organization: The Estates at Carpenter’s Senior Living Facility
Duration: April 2014 – December 2015
Designation: Administrative Assistant to the Executive Controller
Liaised with partners, vendors, clients and external accountants.
Prepared analyzed monthly sales summaries and facility financial comparative reports
Kept Calendar, Planned and managed day to day operations for Executive Controller
Handled resident complaints and initiated situation correction with Leadership Team
Resident case management including wellness checks, event scheduling, and financial portfolios
Organization: Southeastern University
Duration: Jan 2012 May 2013
Designation: Administrative Executive for the office of Academic
Responsible for handling incoming calls and responding to parent queries as well as student requests
Oversaw and approved departmental purchasing, accounts payable
Handled the tasks of scheduling, organizing, and maintaining department calendar for the Executive officer and office advisors
Responsible for transcribing and maintaining all department board meeting minutes
Handled student academic preprobation program, assisted with student probation incentive programs
Duration: Nov 2008 Oct 2011
Designation: Collections Supervisor/Customer Service
Perform tasks of maintaining telecommunication systems
Responsible for delinquent account collections in a timely and professional manner
Identify and resolve product or service problems by clarifying customer complaints
Oversaw all employee refund cases and reopened accounts throughout United States
Team leader for customer escalation division
Organization: United States Military/Tripler Army Medical Center HI
Duration: Jan 2001 – Nov 2005
Designation: Emergency Medical Assisting/Medical Reception Personnel/Human Services
Responsible for patient appointments, check-in, and discharge
Handled patient triage and documentation of chief complaints.
Analyzed soldier health data from preventive health assessments, evaluations
Monitored and recorded patient health status and documented nursing actions
Performed veteran insurance verification and records collection
Assisted nursing staff with various injections, sterilizations, surgical and nonsurgical procedures
Completed Routine specimen collections, via blood withdraw, assistant drug NCO
Frenchburg Academy Frenchburg, KY
Business Occupational & Management Certification, 1999
Pre-Requestites, Human Services
United States Army Ft Jackson, SC
Financial Advisor & Benefit Specialist, Family Case Management 2001 Human Services, Solider Care Counselor, 2001
United State Army- C-25 AVN Regt
Combat Life Saver, 2001
Emergency Medical Training, 2002
Healthcare management & administration, 2002
Southeastern University- Lakeland,Fl
Business Administration/ Human Services, 2012
n direct office support activities including but not limited to staff training and supervision, activity, task scheduling, obtaining and allocating resources, management and improvement of internal processes.
Duration: Jan 2001 –