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12920 Audelia Rd. #203
Dallas, TX. 75243
(214) 778-8750 firstname.lastname@example.org
Objective: To work for a company that provides a challenge and an
opportunity for growth.
Apr 2013 - Present Capital One Auto Finance/Recovery Skip Specialist:
Manage a portfolio of defaulted auto loan accounts. Locate clients and assessing their ability to pay
Qualify borrower for appropriate repayment program.
Negotiate terms and follow through to complete repayment. Heavy skip
Jul 2012 - Apr 2013 Capital One Auto Finance/Repo Associate: Plano, TX.
Recruited to Recovery-
Resolving delinquent auto loans 80-113 days past due.
Utilizing tools such as extensions and modifications to assist
clients with troubled accounts.
Duties include repossession of units and working with local and national repossession agencies. Some skip tracing required.
Oct 2011 – Jun 2012 - On Disability/Unemployed
Jun 2010 - Sep 2011 Citi Corp/Fraud Specialist: Irving, TX.
Verifying credit worthiness of new applicants for major retail companies.
Monitoring the use of cards for large and small companies while tracking their locations, and spending patterns. Determining whether cards have been compromised and may include the blocking of card until new cards can be reissued.
Aug 2009 - Jun 2010 Citi Corp/Account Manager: Irving, TX. - Recruited to
Resolving delinquency in an assigned portfolio of installment loans
which clients have multiple accounts. These are mortgage, auto, cards, and personal loans.
Oct 2002 - Aug 2009 Auto One/Citifinancial Inc/ Sr. Collector: Dallas,
TX. Department closed-
Handle high risk auto financing queue while adhering to FDCP guidelines.
Verify location and condition of units to prevent company loss.
Service potential bankruptcy clients. Update insurance status.
Methods of resolution include counseling clients while negotiating mutually agreed upon payment plans, loan modifications and payment deferrals.
Training: Lexis Nexis 8 Ball Credit Browser Innovis Outlook Titan RDN eWFM Pulse
Tulsa Jr. College Tulsa, Oklahoma/Business Major 01/85-05/85
Northeastern State University Tahlequah, Oklahoma/ Music Major 08/83-05/85
Booker T. Washington High Tulsa, Oklahoma 08/80-05/83