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Charlese R. Williams
505 Topeka Avenue Capitol Heights, Maryland 20743
about:blank(240) 691 - 9975, Email:
Objective: To obtain a position that will provide opportunities that will help me to develop new skills and gain new experience.
City of District Heights
Office Assistant Current
Assisted with front desk operations to achieve General Government goals
Provided exceptional customer service to all residents, visitors, and callers
Maintained a professional and courteous demeanor at all times
Provided administrative assistance to all staff within the General Government Office
Assisted with greeting guests, opening and distributing mail, filing, and phone system
Assisted with Call-A-Bus service
Operated office equipment (i.e. scanner, copier, postage, machine)
Ability to work independently, but able to accept positive/ effective criticism
Sibley Memorial Hospital
Medical Billing Specialist 2007-2015
Reviewed charts in the Epic Billing system, and entering missing patient information.
Printed patient demographics, anesthesia records, and summary sheets in order as it appears on anesthesia audit tool.
Assisted anesthesiologist and patients with billing issues.
Scanned and process paper work to be sent in a package to outside office.
Performed customer service procedures and processed payments.
Physicians Unified Billing Services
Charge Entry Specialist 2004-2007
Entered charges into A/R billing system.
Reconciled data entry batches.
Ensured balancing of charges and time of service payments.
Reviewed encounter forms for accuracy and completeness prior to data entry.
Completed clerical steps in charge entry processing in accordance with internal control procedures.
Jones Networking Associates
Administrative Assistant/ Concierge 2003-2004
Transferred and paged calls.
Handled complaints and service request.
Filed and processed paper work orders for services needed and rendered.
Dispatched orders to the correct official, faxing, copying, etc.
Suitland Dental Center
Receptionist/Dental Assistant 1999-2003
Assisted dentist with patients; performed and developed X-Rays when needed.
Set up and broke down rooms.
Sterilized equipment and instruments after usage.
Updated patient's information.
Registered new patients and/or referred patients.
Scheduled appointments, verified insurance, collected co-pays, Posted payments.
Filed and obtained patient information, maintained patient with medical records.
Entered Data entry from time of services, filled and process insurance claim forms;
Education: Bladensburg Senior High School 1999-2003, High School Diploma GPA
3.60; Honor Roll
Skills: Customer Service Skills, Processing payments, Schedule appointments, Filing, Faxing, Office Communication, A/R payments, Switchboard phones, Intercoms, Office application, Bookkeeping, Charge entry, Processing insurance claim forms, Verified insurance, Collection, X-Ray experience, IDX (charge entry), Epic basic training, Epic Anesthesia 101, Epic billing 100
OS: Microsoft windows
Software: Microsoft Office (Outlook, Word, Excel, Power point)
Social Media Platforms: Facebook, Twitter, Instagram, Flipagram, Youtube, Photobucket
References: Available upon request