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767 Greenwood Avenue Apt. 5 Atlanta GA 30306 | (C) (404) 453-0572| email@example.com Charles H. Haynes Professional Summary Accomplished Senior Travel Counselor with more than 20 years of international travel experience in a corporate environment. Skills • Strategic thinking • Organizational skills • Coaching skills • Sabre • Worldspan • Apollo • Booking Builder Work History Senior Travel Consultant Apr 2015 – Present Shorts Travel Waterloo, IA • Consolidate and synchronize multi-segment corporate travel itineraries as well as processing ticket reissues and exchanges. • Promote adherence to fares and rates specified in the client's travel program policies • Maintain client profile • Update Concur booking tool as necessary • Assisted with air, and hotel group travel reservations Senior Travel Consultant Jan 2014 – Apr 2015 BCD Travel Inc. Atlanta, GA • Organize and coordinated complex international and domestic travel reservations for multi corporate accounts. ticketing of complex international reservations, including reissue and exchange transactions Travel desk for VIP clientèle • Monitor queues daily to maintain quality control Promote adherence to fares and rates specified in the client's travel program policies • Maintain client profile • Assume lead consultant role • Coordinate after-hours international reservations Senior VIP Travel Coordinator Sep 2012 – Oct 2013 Teplis Travel Service Atlanta, GA • Serviced VIP , corporate, and leisure clientèle and accounts to worldwide destinations • Monitored "Safe-to-Go" travel tracking system 594 Wimbledon Rd NE, Apt. 1220, Atlanta, GA 30324 | (C) (404) 453-0572 | firstname.lastname@example.org • Negotiated airline and hotel contacts for VIP corporate, group, and incentive travelers • Ticketing of complex domestic and international itineraries including re-issue and exchange transactions Stayed abreast of international commissions on preferred carrier • Worked with several VIP and corporate accounts including Wynn Hotels, Clark County/Las Vegas local government and Jasper Ridge Investment Firm Senior Emergency Service Counselor May 2008 – Jun 2012 Carlson Wagonlit Travel Atlanta, GA • Organized and coordinated complex domestic and international reservations for clients, to include air, hotel, and ground transportation after agency hours. • Assisted clients with online booking tool technical issues. • Monitored Travel Tracker for clients traveling internationally. • Worked with clients such as, CapitalOne, JP Morgan Chase Allstate, Ritz Carlton. GAP . Executive Travel Counselor Feb 2005 - Feb 2007 American Express Centurion • Planned, organized, and coordinated domestic and international corporate and leisure travel itineraries—including tours and cruises. • Monitored Travel Tracker. • Reviewed files, records and other documents to obtain information and respond to requests. • Responsible for taking required company FAM trips when scheduled. Visited Philadelphia PA, Munich DL and Salzburg AT respectively News Reporter Intern WMC Jan 2002--Dec 2004 Channel 5 TV • Located stories for the evening news • Assisted in news production for evening newscast 594 Wimbledon Rd NE, Apt. 1220, Atlanta, GA 30324 | (C) (404) 453-0572 | email@example.com Education • Bachelor of Arts: Communications • University of Memphis Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing Accomplishments • Circle of Excellence Award Recipient