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Embed code for: Carla Murray resume (3)
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35 Fenwood Road #2 Boston, Ma. 02115
Experienced and enthusiastic team player with proven customer service and interpersonal skills. Detail oriented and highly organized with good time management skills, eager for a new experience.
Brigham & Women’s Hospital (2016-Present)
Brigham & Women’s Hospital is an international leader in virtually every area of medicine and has been the site of pioneering breakthroughs that have improved lives around the world.
Service Coordinator, Patient/Family Relations
Responsible for centralized telephone coverage of the Patient/Family Relations Department and the Bretholtz Center for Patients and Families, primarily calls for patients/family service needs and concerns or complaints. Triages calls to appropriate Department and Center staff. Assures Patient/Family Representatives are immediately contacted for urgent patient/family needs.
Greets patients who visit the Bretholtz Center and directs them to the appropriate resources within the Center or the institution. Assists patient and families with business center services, etc.
Assists with the management of the department’s database. Enters and updates data regarding incoming cases, and assigns cases to appropriate Patient Representatives as necessary.
Assists with management of lost belongings, and coordinates the return of found items.
Shares responsibility for the coverage of all center telephones and support functions during operational hours. (i.e. coverage of breaks, lunch, vacation, etc.).
Maintains department service standards with particular attention to personal and behavioral standards, staff teamwork and patient-staff interactions guidelines.
Brigham & Women’s Hospital/Information Desk
Responsible for greeting, directing, and assisting patients, visitors, & delivery personal and the general public in a courteous and accommodating manner.
Promotes and maintains the utmost integrity and the highest caliber of customer service to all patients, visitors and staff. Adheres to customer service standards by demonstrating professionalism, alertness, helpfulness and receptiveness to all patients, visitors, and other staff members.
Establishes the flow of patients and visitors between Family Centers.
Escorting patients and visitors to various destinations within the institution, utilizing wheelchairs when appropriate.
Answering telephone inquiries regarding patient location and condition, transferring telephone calls to patients’ rooms.
Wingate Management (2015-2016)
Wingate is a multi-disciplined real estate company with many investors and partners.
Hospitality Room Monitor
Communicates with residents in a professional manner
Maintain resident sign-in sheet
Monitor and maintain cleanliness of area
Perform other duties as assigned
Fortune 500 company which is the largest cable company and home internet service provider in the United States and the nation’s third largest telephone service provider.
CSC Sales Consultant (Comcast) (2003-2015)
Provided superior customer service with all customer interactions, evaluated customers’ product needs and made appropriate recommendations to attract new customers and proactively retain existing customers
Managed store inventory, handled high volume of payment transactions and processed equipment transactions with a focus on maximizing the customer experience
Functioned independently in a fast-paced environment and handled a wide variety of administrative duties to ensure the office ran smoothly
Worked 14+ years collaboratively amongst diverse groups/peers by sharing knowledge to onboard new hires and supporting frequent initiatives to improve the customer experience
Broadband Sales Professional (Comcast) (1999-2003)
Handled customer inquiries, complaints, billing questions and payment extensions/service requests. Calm irate callers, repair trust, locate resources for problem resolution
Managed a high volume workload in a deadline driven environment
Operates standard office machines and equipment
Received and “Award in Excellence” for Outstanding Customer Service
Telemarketer (Comcast) (1987-1999)
Handled a high volume of outbound calls
Calling potential subscribers to confirm, change or reschedule products, services and information
Followed up on customer feedback and satisfaction, also assisted new customers with any questions or concerns
Brighton High School Diploma
Microsoft word, Proficient in Spanish, highly organizedvice Coordinator, Patient/Family Relations