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6th Cross, 8th Main Road, Jaynagar 3rd Block East, Bangalore-560011
Contact: +91 9036418204, 7411010108; Email: firstname.lastname@example.org
WORK FLOW ANALYST
TATA CONSULTANCY SERVICES
THINK CAMPUS, ELECTRONIC CITY, PHASE II, BANGALORE
Dear Sir/ Madam.
I am submitting herewith my resume for your perusal and consideration for the post of Senior Process Associate and Subject Matter Expert in your organization.
To describe myself in a nutshell, I am systematic, organized and hardworking; ready to take up any challenge of life abreast with the latest trends and a team player with excellent communication skills.
Review of my credentials will indicate that I am a competent and diligent professional with experience of over 6.5 years in SAP CRM, ISU, FI-CO and FI-CA Consultant and Functional role, Certificate holder in SPS, Lean and Six Sigma green belt and possess thorough knowledge of operational planning for completing client targets, SAP trainings for new processors, Strategic planning for improvement of quality and production, sharing SIC report and DASH Board report, Sharing MIS report with clients on daily basis.
Currently working as a Work flow Analyst with Deutsche Bank Client In Tata Consultancy Services Limited.
My core competencies include SAP CRM, ISU, FI-CO, FI-CA as technical and functional Consultant, Production Techniques, Production Planning & Execution, Quality Management, Productivity Enhancement, Training & Development, Safety Management and Resource Utilization. Being a dedicated and focused individual, I am determined to add value to the organization I work for, through my exceptional knowledge and learning ability.
My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and reliability in the corporate world. My prime goal is to understand professional environment and capitalize on opportunities.
I am confident of making visible contribution for the growth of the organization. I'd appreciate the chance to meet with you in person to discuss as to how I could be a vital part of your organization.
Business Process Solution Industry
Aiming for working with BPS and ITES industries with my capabilities and skills.
SUMMARY OF SKILLS
- Target Completion Planning - Resource Utilization - Sharing Process Improvement Ideas
- Quality Analyst - Production and Quality Control - Finance
- Work Allocation - Quality Feedback - Team Management
- Making DASH Board
Production Techniques Production Planning & Execution Quality Management Productivity Enhancement Training & Development Safety Management Resource Utilization
Worked with FuturZ Stuffing Solution Private Limited from 14 July 2009 to till 31st December 2010 as a Process Associate.
Client : Australian Distributor in Utilities
Industry : Utilities (Distributor)
Role : SAP ISU Functional Consultant
Project Type : SAP Support Project
Experienced in Energy (Electricity) resource utilities domain.
Worked with Electricity accounts of Australian customers.
Worked as a customer’s debit and credit controller with credit management department.
Experienced in refunding excess credit amount to customers via cheque and account transfer through SAP.
Also experienced handling customer’s debit accounts by raising service order to debt collector.
Setting up customer's move in and move out records in SAP.
Worked in TATA Consultancy Services Limited (Synergy Project) from 3rd January 2011 to 8th February 2013 as a Information process Specialist.
Role : SAP CRM,ISU Technical & Functional Consultant
Project Type : SAP Support Project and Implementation
Worked in Energy (Electricity & Gas) resource utilities domain.
Opening suspicious accounts for new homemove customers.
Worked with Electricity and gas accounts of Australian customers.
Worked in TATA Consultancy Services Limited (Npower Limited) from 13th February 2013 to 5th February 2016 as a Quality Analyst, Quality Spoc and Backup Floor Support.
Client : UK Distributor in Utilities
Role : SAP CRM,ISU, FI-CO & FI-CA Technical & Functional Consultant
Worked in Energy resource utilities domain.
Worked with back billing team where we need to work as end to end processing.
Worked with Electricity and gas accounts of UK customers.
Worked as a quality spoc and quality analyst I used to giving feedbacks to user’s on daily basis.
As a backup floor support I used to make my team members updated on daily basis.
Experienced Raising service order for Removing and installing device at customer’s property.
Working in TATA Consultancy Services Limited (Deutsche Bank) from 2nd March 2016 as a workflow analyst.
Client : US Investment Bank
Industry : Investment Banking
Role : Senior Process Associate / Work flow Analyst
Project Type : Investment Banking customer relationship management.
Working in Investment Banking domain.
Working as a work flow analyst with SRM (Service Relationship Management) team.
Working on customers Demat Trading accounts and certifying customers by checking documents and questionnaires.
Working on US persons and Non US persons trading account.
Passed secondary from West Bengal Board of Secondary Education in the year 2003.
Passed Higher Secondary from West Bengal Council of Higher secondary Education in the year 2006.
Passed B.Com (Acct Hons) degree from Calcutta University in the year 2009.
Certified in Designing – Photoshop, Flash, Page Maker, Corel Draw, Sound Forge, Adobe Premier.
Playing indoor games (TT, Chess), learning about latest gadgets, playing football.
Bengali : Read, Write, And Speak.
Hindi : Read, Speak.
English : Read, write, And Speak.
Father’s Name : Bimal Nandy
Date of Birth : 15th May 1987
Religion : Hinduism
Nationality : Indian
Permanent Address : Natungram, Surya Sen Nagar, P:O- East
Bidyadharpur, Dist- North 24 Parganas,
I would like to be a part of an organization where I could use and enhance my knowledge and talent for
The development of both the organization and myself.
I hereby declare that the above written particulars are true to the best of my knowledge and belief.