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MGMT 340 DeVry Week 1 Discussion Latest
Systems Development Process (graded)
Why should an organization consider utilizing a systems analysis and design methodology when building a new system instead of buil
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Why should an organization consider utilizing a systems analysis and design methodology when building a new system instead of building a system in any which way that seems to be fast and simple? What value is provided by using an engineering approach?
MGMT 340 DeVry Week 2 Discussion Latest
Project Feasibility (graded)
Why is the process of assessing project feasibility so important? What are the various methods for assessing project feasibility? Which factor is the most important? Why? Can there be a situation when one assessment factor is more important than another factor?
MGMT 340 DeVry Week 3 Discussion Latest
Determining System Requirements (graded)
Data collection takes a lot of time. Therefore, it is not worth the time and trouble. What do you think? What are some faster ways to accomplish data collection?
MGMT 340 DeVry Week 4 Discussion Latest
Selecting the Best Alternative (graded)
What processes are needed in order to shape alternative design strategies for a system?
MGMT 340 DeVry Week 5 Discussion Latest
The User Interface (graded)
What are the different types of errors, and what are some of the ways we can design our system to provide clear error messages and feedback to the user? What happens if the feedback is unclear?
MGMT 340 DeVry Week 6 Discussion Latest
Implementation Method and Experiences (graded)
What are the advantages and disadvantages of the installation methods our book describes?
1. Direct Installation "Cold Turkey"
2. Parallel Installation (Old system runs with the new)
3. Single Location "Pilot Approach"
4. Phases Installation "Staged Incremental"
Share examples of when each of these methods should be used. Defend your selection. Also, if you have any implementation experience, please share your own experiences.
MGMT 340 DeVry Week 7 Discussion Latest
When to Use Agile Methods (graded)
What types of projects would you use Agile Methodologies and engineering-based approaches to system development?
MGMT 340 DeVry Complete Course Project Latest
Petrie's Electronics needs to improve its marketing and customer retention by increasing customer loyalty. The marketing department is in need of a customer relationship management (CRM) system. Upper management has selected No Customer Escapesas the top information technology project this year.
At the end of Chapters 2–10 of our textbook, there are case studies describing the activities and processes Petrie's Electronics is taking to create the No Customer Escapes CRM system.
As systems analysts working for Petrie's Electronics, we will work through the four phases of the traditional systems development life cycle (SDLC) to
1. ensure we understand what the project scope is and processes we will use to initiate, plan, execute, and close out the project;
2. understand the feasibility, costs, benefits, and risks of the new system;
3. gather customer requirements;
4. create and review design specifications for forms, reports, and web pages for the system; and
5. select an implementation method and plan for operational support, maintenance, and change management.
You will be completing some of the work that a systems analyst might perform on a typical systems projects, such as
Petrie's Electronics Case questions (Chapters 2–10);
cost benefit analysis;
data flow diagram;
close out report; and
use case diagram.
You will work individually on your assigned documents and deliverables as described in the Course Project tabs in Weeks 1–7. At the end of each week, place your deliverables in the Dropbox as described in the Syllabus and Assignment pages.
All Course Project deliverables are to be created using any Microsoft Office 2013 application. It is recommended to use Microsoft Visio for diagrams, but using Word or other Office applications is acceptable. Please see Course Resources for information about obtaining software and tutorials for Microsoft Visio.
Each week, the Course Project area will provide additional guidance needed to complete each deliverable. The Course Project areas contain weekly instructions and additional project information, a list of project tasks, and a grading checklist explaining what is needed for each task and how many points they are worth.
Appropriate citations are required.
All DeVry University policies are in effect, including the plagiarism policy.
Any questions about this project can be discussed in the weekly Q & A Discussion topic.
Course Project Deliverables
The following are the Course Project deliverables for each week.
Company Overview Package
Petrie's Electronics Case, Chapter 2, Questions 2–16, 2–17, and 2–19
Planning and Selection SDLC Phase 1 Package
Petrie's Electronics Case, Chapter 3, Questions 3-40, 3-41, and 3-42
Petrie's Electronics Case, Chapter 4, Questions 4-36, 4-37, and 4-38
Cost Benefit Analysis Spreadsheets for Alternative C (Instructions in the Week 2 Course Project area)
Systems Analysis SDLC Phase 2 Package–Part 1
Petrie's Electronics Case, Chapter 5, Questions 5-28, 5-30, and 5-32
Petrie's Electronics Case, Chapter 6, 6-37 and 6-41
Data Flow Diagrams–One Level 1 Diagram (Instructions in the Week 3 Course Project area)
Systems Analysis SDLC Phase 2 Package–Part 2
Petrie's Electronics Case, Chapter 7, Questions 7-49, 7-50, and 7-51
Systems Design SDLC Phase 3 Package
Petrie's Electronics Case, Chapter 8, Questions 8-36 through 8-40
System Implementation and Operation SDLC Phase 4 Package–Part 1
Petrie's Electronics Case, Chapter 10, Questions 10-38 through 10-42
Project Closeout Report. Create a Project Closeout Report using APA formatting.
System Implementation and Operation SDLC Phase 4 Package–Part 2
Use case diagram: Create a use case diagram for the CRM system following guidelines in Appendix A of the textbook.
MGMT 340 DeVry Week 1 Reflective Essay Latest
Write a reflective essay regarding the systems development environment and the sources of software. This assignment covers Terminal Course Objectives1 and 3.
This essay should cover the following topical areas.
1. Systems Development Environment
You are at a company picnic and you met someone from another department besides information systems, and they asked you what you did for the company. Your answer is "I am a systems analyst. “They follow up with the question, "What is a systems analyst, and why would anyone want to be one?" After thinking about this, what would you say? Explain the skills required to be an effective systems analyst. Try to support your answer with evidence from your reading for this week.
2. Sources of Software
The textbook proposes eight criteria in the evaluation of alternative off-the-shelf software packages. However, your boss has asked you to propose evaluation criteria for choices between alternative custom software developers rather than prewritten packages. Describe how the criteria you have chosen is appropriate to select and compare among competing bidders for custom development of an application. Ensure that you have adequately defined each of these criteria.
How might a systems analyst justify a recommendation of an ERP strategy as compared with other types of design strategies? Consider at least three justification points.
Use APA format.
• You are expected to cite at least two academic references.
• The essay should be about two pages in length, double spaced, with standard margins.
Make sure your essay contains your name, the week, and the topic on the cover page.
Refer to the Dropbox instructions on the weekly Assignments page.
MGMT 340 DeVry Week 2 Reflective Essay Latest
Write a reflective essay regarding the systems development environment and the sources of software. This assignment covers Course Objective 2.
This essay should cover the following topical area.
1. Information Systems Project Management
Why is the process of identifying and selecting projects so crucial to an organization's success? Discuss the reasons why organizations undertake information system projects.
As we understand why organizations undertake information system projects, also consider the skills needed to lead the change effort; those of a project manager (PM). What exactly is a project manager? What skills are needed to be a successful project manager?
What are some sources of risk in a systems analysis and design project, and how does a project manager cope with risk during the stages of project management?
Use APA format
• You are expected to cite two to three academic references.
• The essay should be two to three pages in length, double spaced, with standard margins.
MGMT 340 DeVry Week 3 Reflective Essay Latest
Write a reflective essay regarding the systems development environment and the sources of software. This assignment covers Course Objective 3.
Data flow diagrams can be hard to develop and understand. What do you think about not using data flow diagrams in some cases? Provide support for your answer.
What are the common techniques for diagramming DFDs? How do decomposition, completeness, consistency, and balancing affect DFDs?
What is gap analysis as it relates to DFDs? Why is gap analysis useful?
MGMT 340 DeVry Week 4 Reflective Essay Latest
Write a reflective essay regarding the systems development environment and the sources of software. This assignment covers Course Objective5.
Conceptual Data Modeling
Conceptual modeling looks at how the data is structured and what the characteristics of the data are. What characteristics of data are represented in an E-R diagram?
Characteristics for attributes are also called properties. So every entity must have attributes to help make it unique. Behavior is important because the entity responds to other entities. For example, a person entity inserts a credit card into an ATM entity; the ATM entity responds with an action. The person will react differently depending on what the ATM does (reject or accept the credit card). What are at least three other examples of behaviors for other entities? (Please create your own examples,and do not copy from the Internet.)
Cardinality describes the actual number of entities of the same type involved in a process. So in our class we have 30 students of the student entity type. The cardinality would then be described as 30 students. We can describe the number as 0, 1, many (and then can display the actual minimum and maximum allowed). We can also say whether the number is optional or mandatory. For instance, it is mandatory we have one instructor for our class. It is not optional. What are at least three other examples of cardinality?
MGMT 340 DeVry Week 5 Reflective Essay Latest
Write a reflective essay regarding the systems development environment and the sources of software. This assignment covers Course Objectives 5 and 7.
In logical design, there is a process called normalization. Please describe what this is in your own words. Please explain first normal form, second normal form, and third normal form. Show an example via table entities of each normal form. (Hint: Review the video of normalization within the lesson for this week).
What is a well-structured relation in database design? What are the five properties of a relation?
MGMT 340 DeVry Week 6 Reflective Essay Latest
Write a reflective essay regarding the systems development environment and the sources of software. This assignment covers Terminal Course Objective 9.
Consider the reasons implementations fail. For at least three of these reasons, explain why this happens and how to mitigate the risk. How can an implementation plan also help in ensuring a smooth implementation process? What are some key components of an application implementation plan?
2. Training and Documentation
Select one method of training as explained in our book that you prefer the best and explain why you like the method based upon its advantages. What are some disadvantages? How would you use this method if you were leading the charge of a new application development project?
Contrast and describe the various types of system and user documentation available for a systems development project. What is the difference between external and internal system documentation?
MGMT 340 DeVry Week 7 Reflective Essay Latest
Write a reflective essay regarding the systems development environment and the sources of software. This assignment covers Terminal Course Objective 8.
1. Object-Orientated Analysis and Design:
How do object-oriented analysis and design (OOAD) methodologies compare to the traditional structured analysis and design methodologies covered earlier in the book?
Define UML and describe how it fits in the OOAD methodology. Explain how a Use Case is developed and when it is utilized while explaining all components of a Use Case Diagram.
MGMT 340 DeVry Week 1 Quiz Latest
Question 1. Question : (TCO 1) Software designed to support the payroll function would best be classified as
a decision support system.
Question 2. Question : (TCO 1) The process of breaking the description of a system down into its smaller components best defines
Question 3. Question : (TCO 1) Technical skills
help you work with end users as well as other analysts and programmers.
help you understand the potential and the limitations of information technology.
help you manage projects, resources, risk, and change.
enable you to understand the organization and its functions to identify opportunities and problems and to analyze and solve problems.
promote an understanding of the different types of information systems.
Question 4. Question : (TCO 1) A centralized database that contains all diagrams, forms, and report definitions, data structure, data definitions, process flows and logic, and definitions of other organizational and system components best describes
Question 5. Question : (TCO 3) In which SDLC phase will the analyst study the organization's current procedures and the information systems used to perform tasks?
Systems planning and selection
Systems implementation and operation
Question 6. Question : (TCO 3) In which SDLC phase is the information system coded, tested, and installed in the organization?
Question 7. Question : (TCO 3) Current approaches to systems development that focus on adaptive methodologies, people instead of roles, and an overall self-adaptive development process best defines
participatory design (PD).
rapid application development.
joint application design.
Question 8. Question : (TCO 3) Open-source software is developed by
employees of a particular company.
communities of interested people.
application service providers.
Question 9. Question : (TCO 3) An organization should acquire software from in-house developers when
the supported task is generic.
complete systems that cross functional boundaries are needed.
the task requires custom support and the system cannot be built internally.
the resources and staff are available and the system must be built from scratch.
None of the above
Question 10. Question : (TCO 3) Reusing software can
increase the cost of software development.
decrease development time.
increase development time.
increase schedule overruns.
decrease programmer productivity.
MGMT 340 DeVry Week 2 Quiz Latest
Question 1. Question : (TCO 2) Which of the following project management activities is associated with project initiation?
Estimating resources and creating a detailed resource plan
Describing project scope, alternatives, and feasibility
Establishing a relationship with the customer
Identifying and assessing risks
Closing down the project
Question 2. Question : (TCO 2) Developing an understanding of the content and complexity of the project is the purpose of
developing a project charter activity of the project planning phase.
setting a Baseline Project Plan activity of the project planning phase.
determining project standards and procedures activity of the project planning phase.
describing the project scope, alternatives, and feasibility activity of the project planning phase.
closing down the project activity of the project planning phase.
Question 3. Question : (TCO 2) During which of the following project planning activities do you use the information regarding tasks and resource availability to assign time estimates to each activity in the work breakdown structure?
Dividing the project into manageable tasks
Setting a baseline project plan
Developing a preliminary schedule
Developing a project scope statement
Question 4. Question : (TCO 2) Which of the following occurs during project execution?
Monitoring project progress against the baseline project plan
Conducting post project reviews
Establishing the project initiation plan
Establishing the project workbook
Establishing the communication plan
Question 5. Question : (TCO 2) Determining the strengths and weaknesses of project deliverables, the processes used to create them, and the project management process is done during
conducting post project reviews.
closing down the project.
establishing the communication plan.
communicating the project status.
closing the customer contract.
Question 6. Question : (TCO 2) A scheduling technique where the order and duration of the sequence of activities directly affect the completion date of a project refers to
critical path scheduling.
Question 7. Question : (TCO 2) Automated tools available to help you manage a development project are referred to as
project management software.
systems development software.
desktop publishing software.
Question 8. Question : (TCO 2) Which of the following is one of the three primary activities associated with identifying and selecting IS development projects?
Preliminary investigation of the system problem or opportunity
Identification of potential development projects
Generate alternative initial designs
Question 9. Question : (TCO 2) The ratio of the net cash receipts of the project divided by the cash outlays of the project, enabling trade-off analysis to be made between competing projects, is often referred to as
return on investment (ROI).
break-even analysis (BEA).
net present value (NPV).
future value (FV).
currency rate analysis (CRA).
Question 10. Question : (TCO 2) Tangible benefits would include
improved organizational planning.
ability to investigate more alternatives.
improved asset control.
lower transaction costs.
first to market.
MGMT 340 DeVry Week 3 Quiz Latest
Question 1. Question : (TCO 3) The impertinence characteristic of a good systems analyst is represented by which of the following statements?
You must challenge yourself to look at the organization in new ways.
You should question everything.
Assume anything is possible, and eliminate the infeasible.
Your role is to find the best solution to a business problem.
Every fact must fit with every other fact.
Question 2. Question : (TCO 3) Which of the following is a traditional method of collecting systems requirements?
Business process reengineering
Joint application design
Rapid application development
Question 3. Question : (TCO 3) Which of the following can be considered an advantage of open-ended questions?
The interviewer can explore unexpected lines of inquiry.
Open-ended questions often put the interviewee at ease.
The interviewee has a sense of involvement and control in the interview.
Interviewees can respond in their own words using their own structure.
All of the above
Question 4. Question : (TCO 3) Good interview guidelines consist of
phrasing the question to illicit the correct response.
typing your notes within two weeks of the interview.
establishing expectation levels about the new system.
seeking a variety of perspectives from the interviews.
using as much time as you need.
Question 5. Question : (TCO 3) Which of the following is a modern method for collecting system requirements?
Question 6. Question : (TCO 4) Graphically representing the processes that capture, manipulate, store, and distribute data between a system and its environment and among components within a system refers to
Question 7. Question : (TCO 4) The diagram that shows the scope of the system, indicating what elements are inside and outside the system, is called a
Question 8. Question : (TCO 4) A file folder containing orders would be represented on a data-flow diagram as a
Question 9. Question : (TCO 4) The origin and destination of data, sometimes referred to as external entities, defines
Question 10. Question : (TCO 4) A square on a data-flow diagram represents a
MGMT 340 DeVry Week 4 Quiz Latest
1. Question : (TCO 5) Some systems developers believe that a data model is the most important part of the statement of information system requirements because
the characteristics of data captured during data modeling are crucial in the design of databases, programs, computer screens, and printed reports.
data rather than processes are the most complex aspects of many modern information systems and thus require a central role in structuring system requirements.
the characteristics about data are reasonably permanent.
structural information about data is essential to generate programs automatically.
Question 2. Question : (TCO 5) A detailed, logical, and graphical representation of the entities, associations, and data elements for an organization or business area best describes a(n)
entity-relationship diagram or E-R diagram.
Question 3. Question : (TCO 5) A collection of entities that share common properties or characteristics best defines
Question 4. Question : (TCO 5) An attribute (or combination of attributes) that uniquely identifies each instance of an entity type defines
data element occurrence.
Question 5. Question : (TCO 5) A relationship between the instances of one entity type is a(n)
Question 6. Question : (TCO 5) A ternary relationship occurs when a simultaneous relationship exists among instances of
the same entity.
two entity types.
three entity types.
four entity types.
nine entity types.
Question 7. Question : (TCO 5) The minimum number of instances of entity B that may be associated with each instance of entity A defines the
degree of the relationship.
minimum cardinality of the relationship.
maximum cardinality of the relationship.
domain of the relationship.
Question 8. Question : (TCO 6) Dividing requirements into different sets of capabilities, ranging from the bare minimum that users would accept to the most elaborate and advanced system the company could afford to develop occurs during the
requirements structuring step of the analysis phase.
alternative generation and selection step of the analysis phase.
testing step of the implementation and operation phase.
project initiation and planning step of the planning and selection phase.
designing the human interface step of the design phase.
Question 9. Question : (TCO 6) Enumerating different potential implementation environments that could be used to deliver the different sets of capabilities occurs during the
Question 10. Question : (TCO 6) Constraints on systems development may include such factors as
available financial and human resources.
elements of the current system that cannot change.
legal and contractual restrictions.
a date when the current system is needed.
MGMT 340 DeVry Week 5 Quiz Latest
Question 1. Question : (TCO 7) Which of the following is an example of a form?
An electronic spreadsheet
Weekly sales summaries by region and salesperson
Question 2. Question : (TCO 7) Which of the following best describes a business document that contains only predefined data?
Question 3. Question : (TCO 7) Designing usable forms and reports requires
active interaction with end users.
using structured analysis.
Question 4. Question : (TCO 7) Making sure that all data and entry fields are clearly labeled corresponds to the following form and report guideline
balance the layout.
design an easy navigation system.
use meaningful titles.
include meaningful information.
Question 5. Question : (TCO 7) Each of the following is a guideline for displaying text except
use abbreviations and acronyms instead of full text.
do not hyphenate words between lines.
left-justify text and leave a ragged right margin.
display text in mixed upper and lowercase, and use conventional punctuation.
use double spacing if space permits.
Question 6. Question : (TCO 7) "Please wait while I open the file" is an example of
a warning message.
a prompting cue.
a class or composition validation test.
Question 7. Question : (TCO 7) If you would like the user to be able to trace back to where they once started, it would be necessary to utilize
network page markers.
object-oriented language design.
Hansel and Grettel design.
Question 8. Question : (TCO 5) A named two-dimensional table of data is a(n)
Question 9. Question : (TCO 5) The process of converting complex data structures into simple, stable data structures is referred to as
Question 10. Question : (TCO 5) All of the following are types of file organizations except
MGMT 340 DeVry Week 6 Quiz Latest
Question 1. Question : (TCO 9) This plan lays out a strategy for moving from the old system to the new.
Systems service request
Question 2. Question : (TCO 9) The process of bringing together all of the modules that comprise a program for testing purposes is referred to as
Question 3. Question : (TCO 9) User testing of a completed information system using simulated data refers to
Question 4. Question : (TCO 9) System documentation that is part of the program source code or is generated at compile time best defines
Question 5. Question : (TCO 9) All of the following are types of user documentation except
Question 6. Question : (TCO 9) System documentation that includes the outcome of such structured diagramming techniques as data-flow and entity-relationship diagrams best defines
Question 7. Question : (TCO 9) Changes made to a system to fix or enhance its functionality best defines
Question 8. Question : (TCO 9) Evolving the system to add new features or improve performance best describes
Question 9. Question : (TCO 9) The ease with which software can be understood, corrected, adapted, and enhanced best describes
Question 10. Question : (TCO 9) The bringing together of all the programs that comprise a system for testing describes
a project walkthrough.
MGMT 340 DeVry Week 7 Quiz Latest
Question 1. Question : (TCO 8) Benefits of the object-oriented modeling approach include
the ability to tackle more challenging problem domains.
improved communication among users, analysts, designers, and programmers.
reusability of analysis, design, and programming results.
increased consistency among the models developed during object-oriented analysis, design, and programming.
Question 2. Question : (TCO 8) Generally speaking, a use-case model is developed during the
logical design phase.
Question 3. Question : (TCO 8) On a use-case diagram, the type of relationship that arises when one use case references another use case is called a(n)
Question 4. Question : (TCO 8) A set of objects that share a common structure and a common behavior best defines
Question 5. Question : (TCO 8) A type of message in which the caller has to wait for the receiving object to finish executing the called operation before it can resume execution itself is a(n)
Question 6. Question : (TCO 8) Which of the following is a true statement?
The developer-as-artist systems development era was marked by a lack of documentation and development tools and by a high degree of dependence on the developer for the continued ongoing operation of the system he or she had created.
During the developer-as-engineer systems development era, principles from engineering were applied to development.
The agile methodologies era favors close cooperation between developers and clients.
Question 7. Question : (TCO 8) Principles identified in the agile manifesto include
having as its highest priority customer satisfaction through the early and continuous delivery of valuable software.
welcoming changing requirements, even late in development.
the frequent delivery of working software, from a couple of weeks to a couple of months, with a preference to the shorter timescale.
Question 8. Question : (TCO 8) Which of the following would the agile software development anarchists place more value on?
Individuals and interactions
Following a plan
Team member roles
Question 9. Question : (TCO 8) Which of the following is a critical factor for distinguishing agile and traditional approaches to systems development?
Question 10. Question : (TCO 8) Which of the following is an extreme Programming advantage?
More communication among developers
Higher levels of productivity
Reinforcement of the other practices in extreme Programming
MGMT 340 DeVry Final Exam Latest
Question 1. Question: (TCO 1) When developing information systems, an organization could use:
Question 2. Question: (TCO 1) The practice of turning over responsibility of some or all of an organization’s information systems applications and operations to an outside firm is referred to as:
Question 3. Question: (TCO 2) Identifying, assessing, and managing the risks and day-to-day changes that occur during a project best defines which of the following project manager activities?
Question 4. Question: (TCO 2) Which of the following is NOT a project management phase?
Question 5. Question: (TCO 2) Which of the following would be classified as an intangible cost?
Question 6. Question: (TCO 2) The primary deliverable from the project identification and selection phase is:
Question 7. Question: (TCO 3) The term that refers to systems development projects bogged down in an abundance of analysis work is:
Question 8. Question: (TCO 3) Good interview guidelines consist of:
Question 9. Question: (TCO 3) The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services best defines:
Question 10. Question: (TCO 3) The purpose of requirements structuring is to:
Question 11. Question: (TCO 4) The diagram that shows the scope of the system, indicating what elements are inside and outside the system, is called a:
Question 12. Question: (TCO 5) The number of instances of entity B that can (or must) be associated with each instance of entity A refers to:
Question 13. Question: (TCO 6) Shaping alternative system design strategies involves:
Question 14. Question: (TCO 7) Which of the following are general guidelines for displaying tables and lists?
Question 15. Question: (TCO 7) Which of the following is a guideline for displaying text?
Question 16. Question: (TCO 7) Reversing the sequence of one or more characters in a field is called:
Question 17. Question: (TCO 8) A notation that allows the modeler to specify, visualize, and construct the artifacts of software systems, as well as business models, best defines:
Question 18. Question: (TCO 8) Benefits of the object-oriented modeling approach include:
Question 19. Question: (TCO 9) System documentation that is part of the program source code or is generated at compile time best defines:
Question 20. Question: (TCO 9) User testing of a completed information system using simulated data refers to:
Question 1. Question: (TCO 1) Describe the role of a systems analyst.
Question 2. Question: (TCO 2) Discuss the six major categories of feasibility.
Question 3. Question: (TCO 3) Identify and describe the traditional methods for determining requirements.
Question 4. Question: (TCO 4) What is gap analysis? Why is gap analysis useful?
Question 5. Question: (TCO 5) Contrast data modeling to process modeling and logic modeling.
Question 6. Question: (TCO 6) Suppose that an analysis team did not generate alternative design strategies for consideration by a project steering committee or client. What might the consequences be of having only one design strategy? What might happen during the oral presentation of project progress if only one design strategy is offered?
Question 7. Question: (TCO 7) Describe the three-step process for designing dialogues.
Question 8. Question: (TCO 8) What is meant by Agile Methodologies? Identify the three key principles that the Agile Methodologies share.
Question 9. Question: (TCO 9) Describe four types of installation.
Question 10. Question: (TCO 9) Describe four types of maintenance.9. Question : (TCO 8) Which of the following is a critical factor for distinguishing agile and traditional approaches to systems development?
Question 9. Question: (TCO 3) The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and ser