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Research design report
Project: Strategic advisory report
Company: Courtyard by Marriott Berlin-Mitte
Hotel management School Maastricht
Group 5 – Courtyard
Drawn up by:
Bas van der Linden
Table of Contents
Chapter 1, Introduction 3
Chapter 2, Management question statement 4
Chapter 3, Required information 5
Chapter 4, Research questions 6
Chapter 5, Methodology 8
Chapter 6, Results 10
Chapter 7, Conclusion and synthesis of research outcomes 12
Chapter 1, Introduction
As part of the curriculum of Module 5 at the Hotel Management School Maastricht, we are required to draw up a strategic advisory report for an existing hotel – the four-star business hotel Courtyard by Marriott Berlin-Mitte.
In the framework of this strategic advisory report, some strategic issues came along. Based on these strategic issues, innovation opportunities are formulated. With these innovation opportunities there is a new concept created. To see if the new concept is feasible for the hotel, research has to be done.
The team that will do the research and make the research design project is group CY5. This group contains of six third year students. The group members are Harlan Chen, Lisanne Draaisma, Desiree Kranendonk, Anniek Kahmann, Bas van der Linden and Louis Weissermel. The research lectures will be given by Mr Busker and Mr Michaud Maturana. The help-, coaching and supporting sessions will be given by Mr Michaud Maturana.
The innovative design created for the entrance and the lobby of the Courtyard by Marriott Berlin-Mitte is the e-Zen concept. The e-Zen concept is a combination of technology and nature. The entrance and lobby are the places where the guests get their first impression. The idea is that they walk in on a self-generating energy floor with lights. On one hand the floor will create a wow-effect for the guest and on the other hand the guest will generate energy for the indoor garden. By generating your own energy you create a sustainable environment. This is an important factor for Marriott. There will be an indoor garden in the lobby. Here technology and Zen are combined to create a calm and peaceful environment. The prototype contained a short movie, which explains how the floor works and which gives an impression of the garden. Furthermore, there were plants with colour changing let-lights, calm music, candles, Buddha’s and free green tea, to give the best impression of our prototype.
Regarding the time frame, we have chosen to do research on the energy-generating floor only to get the best result out of the research project, so we can take every aspect in consideration.
Chapter 2, Management question statement
In this chapter the management question will be formulated. The management question contains the main subject that needs to be researched to solve a dilemma.
Before the research weeks we started with the innovation weeks. In these weeks we innovated a new concept for the Courtyard by Marriott Berlin-Mitte. The next few weeks we are going to do research on this new concept. The most important thing to focus on is the feasibility of this concept. We created a management question statement in order to explain the focus of our research. There are only three and a half weeks available for research, that’s why there is a specific management question created, which focuses on the most important aspect.
Management question statement: Is it feasible to implement the energy-generating floor at the entrance of the Courtyard by Marriott Berlin-Mitte within one month in terms of financial aspects according to the budget of the hotel?
First we will define implementation. Implementation consists of actually putting the floor at the entrance of the hotel. The information we hope to gain, are all the issues that are required to take the floor into operation. One of the things we have to be aware of is that the entrance will be closed for a while. We have to find out if the existing floor has to be taken out. After that the tiles need to be installed and connected. Furthermore the guests have to be informed about the renovation.
Financial aspects consist of all the costs concerning the energy-generating floor. Not only the costs to implement are important, but also the costs after implementation, for example the maintenance costs. Besides the amount of energy generated by the floor is also something to take into consideration. We want to find out if the floor can generate enough energy to use that generated energy for products within the hotel. This way, there is a possibility that the hotel can safe money by using the generated energy.
It is essential to find out whether it is financially feasible according to the budget of the hotel. When it is not financially feasible there is no possibility to implement this concept. Finance is the biggest obstacle for implementing the floor. To make sure that we are able to offer a complete advise to the Courtyard by Marriott Berlin-Mitte we will do research on the management question.
Chapter 3, Required information
Chapter three is about the information we aspire to gain with the research. After formulating the management question, we realised that we need the following information to answer the management question. With this information we hope to gain all the information to give a completed advise to the management of the Courtyard by Marriott Berlin-Mitte for the implementation of the concept.
We created six areas to make an overview of all the information needed. We checked the information per area to see if the information is easy to find or if it has to be researched.
Implementation: All the costs concerning the implementation of the energy-generating floor.
We need to know all the costs regarding the implementation of the energy-generating floor, to see if it is feasible to implement despite the boundaries, for example the budget. It is important to define ‘all costs’, because this is too general. All costs are the delivery of the floor, the price per tile, removing the old floor (if necessary), removing trash and costs for the company that will implement the floor. These costs concerning the implementation of the floor are not clear yet. We don’t have a solid overview of all the costs. This aspect we have to do research on.
Maintenance: All the maintenance costs and labour hours regarding the energy-generating floor.
We need to know what the costs and labour hours will be for the energy-generating floor. We want to find out if there is extra staff needed or that the hotel is able to do the maintenance and if the costs will stay within the budget of the hotel. To gain this information we have to do research, because we are not in possession of the information needed.
Floor: If the existing floor can remain in the lobby or if it has to be removed.
We need to know if a part- or the whole existing floor has to be removed in order to implement the energy-generating tiles and to calculate the costs, because it will bring extra costs if it has to be removed. We don’t know have this information yet, so this is also something we still have to do research on.
Energy: The amount of energy that the new floor will generate and for what products the energy that is generated can be used.
We want to find this out, because the generated energy might be used for products in the hotel, for example the lights, so it will safe energy costs for the hotel. We don’t know yet how much energy the tiles will generate and how much energy products use, so we will need to do research to find this out.
Measurements: The specific measurements of the entrance and lobby.
We need the measurements to calculate the specific costs of the new concept. If we know the measurements of the lobby and the measurement per tile, we are able to find out how much tiles we need and how much it will cost. This information is not that easy to gain. We received a ground plan, but this plan is without specific measurements, so this is something we have to do research on.
Budget: The budget for the renovation of the lobby that will take place in December, from the Courtyard by Marriott Berlin-Mitte.
It is important for us to know the budget, because it could be a boundary in the innovation concept we created. The budget of the hotel is easy to find. We don’t have to do research on this item. We found out that the budget for the lobby, that will be renovated in December, available is €50.000, -.
Chapter 4, Research questions
In the fourth chapter the research questions are formulated. These questions are created after dividing the six items in information that’s easy to find and information that we have to do research on. We used the information that we don’t know and still have to do research on, to formulate the questions. We are using the first five areas to do research on.
The first information unit is based on area 1 implementation, area 3 floor and area 5 measurements. Area implementation contains all the costs concerning the implementation of the energy-generating floor and area floor contains the status of the existing floor, if it has to be removed or if it can remain. At least area 5 is about the measurements. We combined these three items, because all three of them are based on the implementation of the floor.
Information unit 1:
We want to find out what all the costs will be, concerning the implementation of the energy-generating floor.
We made the following research questions to gain the information needed:
What is the measurement from the entrance to the reception?
What are the costs for removing the floor?
What are the costs for removing the trash?
Is there a company that can implement the floor?
What is the price per tile?
What are the costs for the delivery of the floor?
What are the costs to install the floor?
All of the questions above are based on the implementation of the floor. First we have to know what the measurements from the entrance to the lobby are. The measurements are needed to calculate how much tiles we need and how much this will cost. Furthermore, we have to know if the existing floor has to be removed, if this is the case, it will bring extra costs; not only costs for breaking out the floor, but also for removing the trash. At least we have to do research on a company that can provide the floor. We want to know the costs for implementing, so it is important to research the costs for the delivery, the prices per tile and costs for the company that can install the floor.
The second information unit is based on item 2, all the maintenance costs and labour hours regarding the energy-generating floor. With this research report we want to find out what all the costs are concerning financial aspects. Costs of implementation are a part of the financial aspects. Not all the costs are covered after implementation; there can be extra costs for maintaining the floor. This is also important to do research on, because if the costs are too high after implementing, this project will not be financial feasible.
Information unit 2: We want to find out what the maintenance costs are and what the labour hours are regarding the energy-generating floor.
What is the maintenance needed to maintain the floor after implementing?
Is there extra staff needed?
How many labour hours are needed to maintain the floor?
The first step is to be aware of the fact that there might be maintenance needed. If this is the case you have to research if extra staff is needed and what the costs will be for this.
Then there is a third information unit, this one is based on item 4, the amount of energy that the new floor will generate and for what products the energy that is generated can be used. With the answers of information units 1 and 2 we are able to calculate all the costs and with information unit 3 we want to know to what extend the energy-generating floor can contribute to reduce costs.
Information unit 3: We want to find out what the amount of energy is that the new floor will generate and for what products the generated energy can be used.
How much energy can be generated by one tile?
How much energy will the floor generate?
Which products are suitable for the expected amount of generated energy?
Will it safe money?
We need these research questions, because if we want to know if the floor can contribute to reducing costs, we need to find out how much energy one tile can generate. When we have the answer to this question, we are able to do research on the energy generated by the whole floor. After that we know if it is enough energy to charge products within the hotel.
Chapter 5, Methodology
Chapter 5 describes how the questions will be answered and which method we will use to answer the questions.
Research method: desk research. We have chosen to do desk research on this question, because the Internet is available to do research on companies that are able to deliver the energy-generating floor.
Research method: interview. For this question we have chosen to do an interview, because there is no information about the costs for the delivery. We have to contact the company that delivers the floor to gain this data.
Research method: desk research or interview. For the price per tile we will try to do desk research. It can be that the prices are available on websites. If not, we will do an interview, to ask a company for the prices per tile.
Research method: interview. The company that is able to install the floor needs to have specific details, such as the measurements.
Research method: desk research and interview. Desk research needs to be done to find out if the tiles can be placed on top of the existing floor or that the floor has to be removed. If we know this we have to know the costs that removing will bring, for this information we have to interview a company that can remove the floor.
What are the costs for removing the trash?
Research method: desk research. We can find quotations of container rental on websites of companies that provide containers in Germany, so only desk research will be needed.
What is the measurement from the entrance to the lobby?
Research method: desk research. We are going to use the ground plan that we received from the hotel. This ground plan does not contain measurements; we will find this out by doing research on the ground plan.
Research method: interview. This is specific data that we need. We will gain this by contacting the company, which provides energy floors, and ask them about the maintenance.
Research method: desk research. The answer to this question can be found with desk research, after we have all the information about the maintenance.
Research method: desk research. We will calculate this with the information we hope to gain with the questions above.
Research method: desk research. We think we can find this information ourselves in brochures and on websites.
Research method: interview by contacting the company that will provide the floor to find out with the company how much energy the floor will generate.
Which products are suitable for the expected amount of generated energy?
Research method: desk research. We are able to find the amount of energy that certain products use on the Internet.
Research method: desk research. With the answers to some of the questions above we are able to calculate and research if this project eventually will save money.
Chapter 6, Results
In this chapter we will discuss our results concerning the research questions made. We will present the outcomes per information unit stated in chapter four. The information unit is given and below the information gained is elaborated.
The first results concern all the costs for the implementation of the energy generating floor.
The measurement from the entrance to the reception is approximately 15 meters. This calculation is based on the ground plans. For removing the floor, there are different costs to consider. The costs for removing a part of the old floor, where the new floor will be placed, will be approximately €103.13. To equalize the floor before putting the new tiles in, will be €33.48. Finishing the floor and make it water proof will be €49.10. At least, the labour costs will be approximately €1319.70. The total for removing the floor will be circa €1525,- this includes VAT.
When the existing floor is removed, the trash has to be moved. We found a company in Berlin that is able to provide the hotel with a container for construction waste. The company is DINO Bauschutt-Container. They offer a 10 m3 container, which costs €456,30 including VAT. Berlin recycling offers recycling. The recycling costs are €67, - per 1m3 trash. 67 x 2 = €134, -. So the total costs for removing the trash are €523,30.
The new floor can be implemented by Energy Floors; Energy Floors is a company that provide energy floors. This company is situated in Rotterdam. They offer sustainable energy floors (SEF). The price per tile is between €850, - and €1250, -. The prices are included all necessary hardware (cables, controller, laptop) and installation costs, but the exclude transportation costs for equipment and crew. The average of those two prices is 1050. -. 20 x 1050, - = €21.000. The costs to install and deliver the floor are €1000,- extra per tile, so that will be €20.000 in total.
The total costs to implement the floor are €43.048,03.
The second results concern the maintenance and labour costs regarding the energy generating floor.
Data is processed automatically; there is no need to have extra staff. The repairs are including in the warranty, which is provided by the energy floor staff. This means that extra staff is unnecessary.
The maintenance will be done by employees of the energy floor; it is a durable floor which does not need much maintenance. The units have been tested to over 3 million footsteps and are UKAS accredited. The warranty will be 1 year, after this year there is a possibility to buy extra warranty which will be €50 per year. When the hotel will buy the extra warranty, replacement of the tiles will be done without charge and all repairs are included.
Given the fact that the warranty contract covers all the maintenance costs, there is no extra staff needed for this product, thus the Courtyard by Marriott Berlin – Mitte doesn’t need any extra staff.”
Concerning the amount of energy the floor will generate we have found the next results.
The energy generated by one tile is 2-10 Joule per step, depending on the weight of the person. In one of the previous questions, we have already concluded that the lobby is 15 meters long. One tile is 75 cm long. If a person walks through the lobby, his or her steps will be around 75 cm long. He will step on a tile 20 times. This will generate 40-200 Joule, depending on the weight of the person.
The products that are most suited for this amount of Joule that is generated are lightbulbs. They use around 100 Watt. This means they need 100 Joule per second. Each person can generate the energy for one lightbulb for around 0,4 – 2 seconds.
Chapter 7, Analysis
This chapter is an analysis of all the information gained.
Appendix 1, extra information, unit 1
What is the measurement from the entrance to the lobby?
We have received two different ground plans from the Courtyard by Marriott Berlin-Mitte hotel. These plans do not contain measurements. We printed the ground plans on A3 paper to get a more realistic impression of the ground plans.
On one of the plans the size of the door was 4 mm, so in real life this is one meter, because in real life a door is approximately 1 meter. The distance from the entrance to the reception is 6 cm on the ground plan. This means that the distance in real life is approximately 15 meters.
The door was 5 mm on the other ground plan and the distance here is 7,5 cm. This means that on this ground plan the distance between the entrance and the reception is also approximately 15 meters.
We made these assumptions based on the size of the doors in the ground plans.
Price incl. VAT
Removing the tiles
We did desk research on different companies in Germany that provide containers for removing trash.
10 m3, construction waste
€456,30, including 19% VAT
Per 1000 kg
Per 1m3 trash
(BSR) (Berlin Recycling) (Dino Container)
The floor from the entrance to the reception is 15 meters long. The width of the tiles is 0,75 meters and the depth is 0,10 meters. 15 x 0,75 x 0,10 = 1,125 m3, so we will need two cubic meters for the recycling of the trash. 67 x 2 = 134, -
Pavegen is an innovative clean tech company situated in London, who develop and manufacture flooring technology that converts the wasted energy from footsteps into renewable electricity. Developed in 2009.
Energy floors Rotterdam
Energy generating floor tiles that convert the energy of dance moves and footsteps to electrical power. They started with the vision, people, planet, party. They started with a sustainable dance club in 2006. Today the sustainable dance club changed its name and became energy floors; this is the first step of entering new target market such as public transport, architecture, exhibitions and education.
Smart Energy Floor Italy
Veranu is the first Italian company to invent an innovative floor that can generate electricity from people’s footsteps. They focus on green communities looking for an alternative to the prevailing energy model. Established in 2014.
We have chosen to do desk research on and an interview with Energy Floors in Rotterdam. There are several reasons why we have chosen this company. First of all it is easy fur us to contact them, because it is a Dutch company. Energy Floors is located in the Netherlands, near by Berlin, where the Courtyard by Marriott Berlin-Mitte is located. We also contacted Pavegen, but unfortunately we haven’t received an answer from them.
We received the following price estimation from Energy floors;
There are two different kind of floors, the sustainable dance floor (SDF) and the sustainable energy floor (SEF). The prices between those two kinds of tiles are quite different. The dancefloor prices are between €2000 and €2750 per tile, the tiles for the energy floor are between €850 and €1250 per tile. Those costs depend on the interactivity and the quantity of the tiles. There is also a possibility to rent the tiles, the prices for renting are between €60 and €75 per tile for both, dance floor and energy floor.
We will make use of the SEF, because this is the sustainable energy floor. The prices are included all necessary hardware (cables, controller, laptop) and installation costs, but the exclude transportation costs for equipment and crew.
We concluded with a calculation that we will need 20 tiles. The floor is 15 m long, and the tiles are 75 by 75 cm. 15 / 0,75 = 20.
What are the costs to install the floor? What are the costs for the delivery of the floor?
An interview is done with Sylvia Meijer from Energy floors. We have got the information needed from her. The costs of delivery and installation are approximately €1000, - extra per tile.
Appendix 2, data transformation
Machine to machine
Data – interconnectivity with surrounding devices. Machine to machine control.Appendix.4
Energy is sent to API
From each footstep, energy is generated and sent wirelessly to Pavegen’s API. Appendix.4
Pedestrian movement and tracking live energy information Appendix.4
Online feed of footfall and other data
Data can be sent directly to any device, showing a live online feed of footfall and other data. Appendix.4
Real-time data can be collected, monitored.
The Pavegen Application Programming Interface (API) is a unique, wireless system that allows the Pavegen units to collect, monitor and communicate real-time data. Appendix.4
Tiles can collect real-time data
Analytics – the tiles can collect and communicate real-time footfall data for analytics, information on pedestrian movements and even social media updates. Appendix.5
withstand over 20 million footsteps
CE Testing & Durability – the technology has been tested to withstand over 20 million footsteps and extreme weather conditions Appendix.5
1 year guaranteed
All installations come with a 1 year guaranteed warranty against defects in material or workmanship. Pavegen will replace the Product at no extra charge. Appendix.5
50 pounds per tile per annum
Warranty can be extended beyond this period for a charge of £50 per tile per annum. Appendix.6
All repairs are performed by an Energy floors technician, and they are included within warranty
All possible repairs are included and performed by an Energy Floors technician within warranty. Appendix.6
No worries on labour hours
When a client has a maintenance contract, they shouldn’t worry about labour hours regarding to repair. Appendix.6
Appendix 3, data transformation
CE Testing & Durability – the technology has been tested to withstand over 20 million footsteps and extreme weather conditions. Appendix.5
Test are carried out under ISO9001 certified and UKAS accredited.
Pavegen have worked closely with UKAS accredited and ISO9001 certified testing house BTL, to ensure the Mark II Pavegen unit is able to withstand repeated use, heavy loads and outdoor weather conditions. Appendix.5
Unit has been tested to over 3 million footsteps
Pavegen is currently testing the durability of the unit by using a test rig in order to test the number of footsteps each unit can withstand. As of August 2013 the tile has been tested to over 3 million footsteps Appendix.5
18.4 million passengers
Case study--- Terminal 3 of the airport in London, having received 18.4 million passengers and commuters in 2012, is the busiest terminal at the airport. The high traffic of footfall within the area will help boost CSR initiatives and raise awareness to sustainability. Appendix.6
Replacement without charge
All installations come with a 1 year guaranteed warranty against defects in material or workmanship. Pavegen will replace the Product at no extra charge. Appendix.7
All repairs are included within warranty
All possible repairs are included and performed by an Energy Floors technician within warranty. Appendix.5
Warranty can be extended beyond this period for a charge of £50 per tile per annum. Appendix.5
When a client has a maintenance contract, they shouldn’t worry about labour hours regarding to repair Appendix.5
Appendix 4, extra information energy floor
Data – interconnectivity with surrounding devices. Machine to machine control.
The Pavegen Application Programming Interface (API) is a unique, wireless system that allows the Pavegen units to collect, monitor and communicate real-time data. This can be used for footfall analytics, data visualisations, or social media. The potential for this technology in cities of the future is endless, helping to automate our communities and enabling smart technology interaction.
Analytics – the tiles can collect and communicate real-time footfall data for analytics, information on pedestrian movements and even social media updates.
Appendix2. Durability test of Pavegen
CE Testing & Durability – the technology has been tested to withstand over 20 million footsteps and extreme weather conditions. The tile even works submerged underwater at a depth of 1.5m.
The Pavegen technology and hardware is designed to function in the most extreme environments known to man.
Our team of hardware and electrical engineers work tirelessly to develop a product that can withstand millions of footsteps in our cities, operate effectively across a broad spectrum of weather conditions, and is, ultimately, indestructible. Below is a summary of our testing and validation results.
Pavegen have worked closely with UKAS accredited and ISO9001 certified testing house BTL, to ensure the Mark II Pavegen unit is able to withstand repeated use, heavy loads and outdoor weather conditions.
1. Load Testing
On the 05/03/2012 the Pavegen unit was tested at four main structural points to a variety of loads through various sized load plates. The testing was carried out by a UKAS accredited and ISO9001 certified testing house.
The Structural Testing Points
1) Front edge of the unit with supporting structure bars. 2) Area of no supporting structure (Most delicate area). 3) Side edge of unit with supporting structure bars (Maximum flex area). 4) Area above the central mechanical components. Pavegen worked closely with the BTL to formulate the most applicable tests for the Pavegen unit. We aimed to simulate the most extreme loadings that the unit may be subjected to within permanent installations within all environments. BTL carried out a number of different scenarios and the Pavegen unit reached and succeeded all tests that were carried out. A: Dead Load 3kN/m – Equates to 0.81kN across 25mm X 25mm. B: Live Load 7kN/m – Equates to 1.89kN across 25mm X 25mm. C: Simulation load 2.5kN – Simulation of a standard street washer across 100mm X 75mm. D: Simulation load 3.68kN – Simulation of an average road vehicle across 185mm X 70mm. E: 10X Impact test – Human impact at 80Kg at a height of 1 metre to centre of panel.
2. Over Load Testing
Pavegen and BTL also worked together to test the maximum loading capabilities of the units. For this test we decided to use the 100mm X 75mm load plate to test the full capabilities of the units up to 2 tonnes (Photo 1). We also carried out a smaller load plate to simulate the use of stiletto shoes (Photo 2). This test was taken up to 15kN with no impact to the units. Finally we put the unit through a 1,000,000 step counter to simulate constant average human footfall (Photo 3).
3. Waterproof Testing to 1.2m
The Pavegen unit was tested underwater at 1.2m, in order to test its resistance to water. The unit was put at a depth of one meter in a swimming pool. There was no damage to the unit and no change to the functionality with the unit still generating energy.
4. Footstep Test Rig
We are currently testing the durability of the unit by using a test rig (pictured below) in order to test the number of footsteps each unit can withstand. As of August 2013 the tile has been tested to over 3 million footsteps.
Pavegen units are CE compliant, which is a mandatory conformity mark for any products placed on the market in the European Economic Area. Knowing this, the Pavegen product is in accordance with the following directive: 2004/108/EC: Conforms to the essential protection requirements of the Electromagnetic Compatibility Directive and its amending directives.The specifications required for test compliance are BS EN 61000-6.1: 2007 BS EN 61000-6-3: 2007 which call immunity to radiated emissions, electrostatic discharge, radiated fields, fast transient bursts, surges and conducted disturbances. • The Pavegen unit meets the requirements for Radiated Emissions – CISPR (Class B) • The Pavegen unit meets the requirements for ESD testing – BS EN 61000-4-2 • The Pavegen unit meets the requirements for Radiated Immunity testing – BS EN 6100-4-3 • The Pavegen unit meets the requirements for Fast Transient Burst testing on the DC Output Port - BS EN 61000-4-4 • The Pavegen unit meets the requirements for Surges on the DC Output Port – BS EN 61000-4-5 • The Pavegen unit meets the requirements for Conducted Disturbances on the DC Output Port – BS EN 61000-4-6 Further to this, all of our manufacturing facilities are certified to ISO 9001 and we carry out a rigorous final inspection procedure to ensure all of our units are consistently safe and manufactured to the highest quality that we demand. Due to the innovative and unique nature of the product, we have ensured that we carry out a substantial amount of testing for both the indoor and outdoor environment.
Appendix 3. Case Heathrow Airport, West London
Pavegen have installed 51 tiles within Terminal 3 of Heathrow Airport, powering LED lights situated along the corridor.
The collaboration followed after Heathrow received the Ferrovial Innovation Award for the concept of footfall-powered corridors. Using Pavegen’s tiles, the corridor lighting illuminates in correspondence to the tiles, possibly allowing for footfall data analytics and heat mapping in the future. Terminal 3, having received 18.4 million passengers and commuters in 2012, is the busiest terminal at the airport. The high traffic of footfall within the area will help boost CSR initiatives and raise awareness to sustainability.
Appendix4. Maintenance Q&A: What maintenance cover is there?
All installations come with a 1 year guaranteed warranty against defects in material or workmanship. Pavegen will replace the Product at no extra charge. Extra warranty can be purchased.
(How much is the extra warranty?)
Appendix5. Email record
We have found out that there is 1 year warranty provided after purchased, in our case we are going to apply 20 tiles or 40 tiles in a hotel's lobby, how much is the warranty contract per year for 20tiles or 40 tiles?
And is it correct that one tile generates about 2-10 joules per step?
Our current system generates up to 5 joules per step.
We offer a 2 year warranty on all our products, this can be extended beyond this period for a charge of £50 per tile per annum.
Nice to know you’re in the next phase!
Maintenance to the floor varies from client to client. We install our floors with a 1 year warranty, after that year we offer all our clients a maintenance contract, in which all possible repairs are included and performed by an Energy Floors technician.
Labour hours are hard to tell, since the depend on the repair work that has to be done. But when a client has a maintenance contract, they shouldn’t worry about that ;)
I hope this info helps!
Met vriendelijke groet / kind regards,
Marketing & Communication
23compliant, which is a mandatory conformity mark for any products placed on the market in the European Economic Area. Knowing this, the Pavegen product is in accordance with the following directive: 2004/108/EC: Conforms to the essential protection requirements of the Electromagnetic Compatibility Directive and its amending directives.The specifications required for test compliance are BS EN 61000-6.1: 2007 BS EN 61000-6-3: 2007 which call immunity to radiated emissions, electrostatic discharge, radiated fields, fast transient bursts, surges and conducted disturbances. • The Paveg