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Miss Ashlee Hannah Toorak
5 McDonna Street
I am a dedicated customer service professional with excellent people skills and drive. Since the age of 15 I have worked in retail and most recently sought a new challenge in hospitality. I have a talent for identifying customer needs, exceeding expectations and in resolving escalated issues. I can also seek out and maximise sales opportunities and enjoy working to targets.
I would now like a new challenge where I can use my personality and natural ambition to become successful within your organisation.
Ibis Hotel Receptionist Jun 2014-Present
General reception duties including check in/out, customer service, answering enquiries via phone, email and in person. Personal responsibilities include responding to guest feedback, tracking reported room defects and also customer requests.
Other duties include food and beverage.
Game Retail Sales Assistant Aug 2013-Jun 2014
Duties are customer service, target sales, merchandising, marketing, deliveries, stock control and housekeeping.
J.D Williams New Customer Advisor Jul 2013-Aug 2013
Answering incoming calls to existing and potential customers, handling enquiries, processing customer correspondence, offering products, services and updating customer accounts.
P.D.S.A Voluntary Assistant Jul 2013-Aug 2013
Customer service, merchandising, deliveries, stock control and housekeeping.
Mega Motorcycle Store Store Manager Mar 2012-May 2013
Target sales, marketing setting prices, customer service, managing; reviewing, training and recruiting staff. Stock control, deliveries, merchandising, organising staff rotas/holidays and banking. Liaising with managing director daily using excel and outlook.
George White Superbikes Supervisor Sep 2011-Jan 2012
Customer service, stock control, deliveries, merchandising and housekeeping.
Bolton Newstalk Voluntary Assistant Aug 2011-Sep 2011
Recording and sound mixing the latest news for the hard of hearing.
Debee’s Garden Voluntary Assistant Jan 2011-Jul 2011
Light garden maintenance duties, leaflet distribution and bookkeeping.
L.A Pizza Team Member Apr 2007- Dec 2009
Taking food orders in person and on the phone, booking drivers in and out of premises and managing all cash on premises.
Game Group PLC Sales Assistant Oct 2006-Jul 2009
Bay Trading Co Sales Assistant Feb 2006-Oct 2006
Liptrotts Fruit and Veg Sales Assistant Oct 2005-Feb 2006
Bolton Dance and Performing Arts 2010-2011
Bolton Community College 2009-2010
Bury College 2006-2008
Turton High School 2001-2006
English Language GCSE B
English Literature GCSE C
Mathematics GCSE C
German GCSE C
Drama GCSE C
Religious Education GCSE C
Steven Gannicott, Managing Director,
Mega Motorcycle Store
Gemma Boyle, Deputy Manager,
20 Portugal Street