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Antoine D. Walker
1003 Coconut Circle W
Naples, Florida 34104
To acquire a challenging position in Management or Customer Service, where my ability to interact with a broad customer base will promote an opportunity for personal and professional growth and development.
Summary of Qualifications
20 + years experience in a customer service oriented environment
Responsible for Staffing, managing and scheduling of personnel
Interact with vendors and service providers when ordering or receiving
Received and disbursed money in establishments other than financial institutions
Familiar electronic scanners, cash registers and other related equipment
Involved in processing credit or debit card transactions and validating checks
Maintained a great reputation with customers as being helpful and knowledgeable
Able to take food and beverage orders to patrons in dining establishments
Exhibited expertise in anticipating and responding to customers’ needs
Familiar with Purchase orders and performing Data entry
Able to handle incoming calls to call center
Proven ability to multi-task in daily routine to effectively accomplish goals
Have created production schedule based on prior sales projection logs
Versatile in working inter-departmental
Assertive and possess a willingness to learn
Honest, productive and flexible
Held Assistant Manager and Shift leader positions early in career
Manager / Customer Service Rep
Possesses supervisory skills of employees at one level and reported to higher management as well. Knowledgeable in the use management skills to train, encourage and motivated employees in a positive way. Experience in interacting with customers to provide information about food & beverage and many other products and services and also to handle and resolve problems
HRI – Home Rehabilitators Inc.
IHOP, Server and Cashier
7-11, Sales Associate
Rotech, Patient Care Tech and Customer Service
Advantage South, Account Manager
Frigidaire Home Products, Call Center Cust. Svc
George P. Butler Comprehensive High School 1992
Augusta State University 1996 / 97
References available upon request