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51 Penn Hill Avenue, Poole Dorset, BH14 9LY
An accomplished IT Project Coordinator with a proven track record in delivering projects within the organisational Transformation Programme; using business led principles to implement improvements to systems, processes and business to realise the benefits and achieve corporate objectives.
A people person and strong negotiator with the ability to influence and motivate through an effective benefit-led approach; strongly believing that good communication is paramount, ensuring that all members of the organisation undertake the project journey together as willing contributors.
A quick learner that welcomes a challenge and readily adapts to new systems and procedures.
Dorset Councils Partnership (DCP) serving:
North Dorset District Council, West Dorset District Council
& Weymouth & Portland Borough Council May 2012-Present
IT Project Coordinator
Responsible for delivering a range of transformation projects within the agreed scope, budget, timeframe and customer expectations across multi-disciplines.
Manage and deliver medium size projects.
Develop project plan, schedules and budget based on client requirements.
Identify and manage project risks and dependencies.
Work with Business Analysts, Developers, Testers and Support Team to deliver project on-time.
Inform project status and issues to clients on regular basis.
Informed change requests to project team and ensured it is incorporated in application.
Prepare project documentation, scheduling, issue tracking, resource management.
Assist with Tender preparations for the client.
Contract Management for IT Goods and Services.
Manage the IT budget (£1m) for Goods and Services.
Custodian to the Software Asset Management Register.
Rationalised Planning and Licensing Team software application to deliver a cost saving on officer time and supplier support contracts.
Chair the organisation’s Change Advisory Board.
Managed the Customer Services Team Digital Access Project which involved the implementation of an Appointment System across multiple sites.
Rolled out an online payment facilities for Customers.
Aligned DCP contracts to reduce the cost of IT Third Party Support.
Formulated and implemented a Change Management Policy and Procedure to the Organisation to help improve better controls into the IT Environment.
Managed the roll out of Bring your Own Device (BYOD) for the West Dorset District & Weymouth and Portland Borough Councillors.
Managed the Implementation of Democratic Services Committee Management System.
Managed the EDMS Projects which involved the implementation of SharePoint to HR and Legal Team.
Championed the roll out of the Project Management Software ‘Project in a Box’ (PIAB).
Achieved PCI Accreditation for DCP.
Borough of Poole May 2005 - 2012
Procurement & Supply Officer (I.T. & Communications)
Team member responsible for providing effective and efficient support for the Council in relation to ICT Services and Communications
Manage the procurement of IT goods and services following the Council Standing Orders for all internal and external customers.
Formulate regular status reports and purchase orders. Monitor movement of shipments and carry out file and database maintenance. Evaluate all customer purchases and ensure that budgetary allocation is in place.
Assess potential suppliers and their products for quality and price.
Provide technical customer support when necessary.
Monitor and manage the organisation software assets to ensure the business systems are being optimized.
Keep up to date with market trend and competitor activity.
Conduct regular Business Reviews with customers and suppliers.
Manage the Councils mobile phone estate and contract renewal.
Rationalise the mobile phone contract to bring it up to date with the organisation business requirements.
Carried out an option appraisal report on how the organisation procures Microsoft Software which highlighted an opportunity to save money on current agreement.
Completed a business review on BT landlines which resulted in a cost reduction in the quarterly bills.
Procured the Desktop Refresh Hardware, this was for 400 devices across all Services within the Borough of Poole.
Negotiated a ‘Zero Cost’ contract for the disposal all IT Hardware.
Account Manager (Secondment 2007-2008)
Identify and manage the ICT business needs required by the client.
Assist in the management and coordination of change request to the ICT Infrastructure.
Maintain communication with management to ensure customer requirements are aligned with
ICT Business Development Plan
Provide the customers with monthly ICT Performance Reports via regularly service meeting.
Manage Customer Complaints.
MATERNITY LEAVE 2003 - 2005
ASSOCIATION FOOTBALL CLUB BOURNEMOUTH 2002 - 2003
P & O GBE LOGISTICS LTD, Bournemouth 1992 - 2002
Account Manager (2001-2002)
Operations Manager (1996 -2001)
Drivers Assistance Controller (1992 - 1996)
TRAINING & QUALIFICATIONS
BOURNEMOUTH & POOLE COLLEGE OF FURTHER EDUCATION
BTEC National Diploma in Business & Finance
ILEX Professional Diploma in Law (Mixed Assessment Route)Level 3
MS Excel Intermediate & Advance / MS word Intermediate / MS Power Point Beginners Report Writing
INTERESTS Family / walking my dog / travel / films/Involved in local Rugby Club.
LANGUAGE Fluent in German
2 in application.
Rationalise the mobile phone contract to bring it up to date with the organisation bus