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6 Pinfold Close, Osbournby, Lincolnshire, NG34 0DJ
mailto:firstname.lastname@example.org@hotmail.co.uk Tel: 01529 455869
An experienced care worker – Expert in assisting people with tasks and providing first class assistance, when needed. Excellent skills gained from relief senior care role, working alongside GP`s, nurses, Social workers for adult services and hospitals. Proven ability and passion to help others to achieve their best. Now looking for new and challenging opportunities in a retail customer service role where I can put my transferable skills to good use in delivering great customer service.
Key Strengths and Transferable Skills
Strong management and teamwork skills.
Able to work under pressure and to tight deadlines.
Skilled in communication at all levels whether face to face or on phone.
Experienced at providing excellent customers service in both care and retail restaurant environments.
Able to work as part of a successful team.
Experience in successfully dealing with and resolving complaints from customers in all working situations.
Enthusiastic approach to all tasks using a positive, polite and responsible attitude.
Proven ability to learn new skills and take on new challenges delivering them to a high standard.
Experienced in dealing with and prioritising multiple tasks where there is a need to plan and organise approach in order to deliver for the customer and the organisation.
Hardworking team player who enjoys delivering great results.
Care worker/Senior Relief LCC APR 2001.- MAY 2012
Part of a team consistently winning awards from Lincolnshire care home inspection team.
Consistently received good feedback from Manager and colleagues. Whilst studying and training for relief senior role and taking on fresh and exciting challenges.
Special Recognition Award for Performance and Perseverance on Access Course to Higher Education demonstrating ability to rise to new opportunities and learn new skills.
A career that has built upon delivering exceptional customer service and experience. Takes great pride in improving people ’ s quality of life in care and has transferable skills suitable for a retail customer service role.
Has had responsibility for cash and belongings for customers in care home.
Carried out Relief role for intermediate care at Bonner house improving service user ’ s skills to enable to regain self-sufficiency to go home.
Homecare assistant Complete Care Ltd SEPT 2000.-JAN 2001
Assisting Elderly people in their own homes, personal care, meals, bathing and dressing.
Process Operative Padleys Ltd SEPT 2000.-DEC 1997
Packing poultry into dishes with strict health and safety guidelines. Moving pallets with hand wheels.
Care AssistantOld vicarage court MAY 1993.-DEC 1997
Assisting people with care washing/dressing and mobility.
Waitress/second chef Wagon and Horses FEB 1993.-SEPT 1990
Serving food to customers, clearing plates, preparing food, dealing with cash at till. Dealing with any complaints from customers.
Waitress/second chef Swallow Inn SEPT 1990.-AUG 1987
Education and training
Food and Hygiene Feb 2012
Lincolnshire Safeguarding Adults Feb 2012
Hate Crime in Lincolnshire Feb 2012
Fire training 2012
Moving and Handling Aug 2011
Infection Control Hand washing Jan 2011
Equality and Diversity Feb 2010
NVQ Level 3 in Health and Social Care Adults June 2009
Safe Handling of Medicines Level 2 April 2008
First Aid March 2007
Depression and Anxiety in Older people Feb 2007
Access to Higher Education June 2006
Dementia Awareness Level 2 March 2006
Care of Medicines foundation module May 2006
NVQ2 Direct Care 1996
Healing Comprehensive School 1980 – 1987 – 7 GCSE ’ s including Maths and English
Hobbies and Interests
Walking, Gardening, Reading and listening to Music.
References: available on request.