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Andrew D. Nordgren
417 S 1285 E Hyrum, UT 84319
Cell Phone (801) 946-9230
Utah State University Logan, Utah 3.0 GPA
Bachelor degree of Science Computer Science Transferred
Western Governors University 3.0 GPA
Bachelor degree of Science Information Technology in Progress
West Jordan High School West Jordan, Utah 3.6 GPA
High School Diploma
Related Coursework and Training
Computer Science coursework Phone Technical Support
MSCE: SCCM Certified Customer Service
Systems Administrator Programming
Skills and Abilities
Systems Administration Microsoft Exchange 2010, 2013 Microsoft SQL
Type 60wpm System Center 2012 R2 AdminStudio
America First Credit Union Ogden , UT 12-2014 to Current
Managed SCCM for over 5,000 computers and servers located across the states of Utah and Nevada. System Administrator for all SCCM servers as well as other systems like MBAM. Created a new instance of SCCM 2012 R2 and upgraded from SCCM 2012. Upgraded to Current Branch 1511 as well. Built over 200 applications for deployment. Built and Captured all OS images for Windows XP, 7, 8.1, 10, Server 2008, and Server 2012 deployments. Converted App-V 4.6 applications to 5.0 as well as App-V infrastructure. Office 365 deployment for Office CTR, OneDrive, SharePoint, Skype for Business, and Exchange. Integrated AdminStudio with the 3 instances of SCCM for Desktop, Servers, and a Dev instance for keeping Application deployment consistent. Setup CAS when Servers and Dev were setup. Managed rights for Help Desk and others in IT who needed specific access.
SCCM Application Administrator
Utah State University Logan , UT 10-2011 to 12-2014
Managed SCCM for over 10,000 computers and servers located across the state of Utah. System Administrator for all SCCM servers on campus as well as other systems like Deepfreeze and MBAM. Created a new instance of SCCM 2012 R2 and migrated over from SCCM 2007 and SCCM 2012 into one site server. Built over 200 applications for deployment. Built and Captured all OS images for Windows XP, 7, 8, 8.1, Server 2008, and Server 2012 deployments. BYOD implementation for all mobile devices through Windows Intune. Helped with integration of Service-Now and SCCM for software purchasing and auto deployment. App development for Windows 8 and Windows Phone 8 for University apps.
Internal Global Helpdesk
Unisys Salt Lake City, UT 03-2010 to 10-2011
Support all internal and retail products of Microsoft to internal employees. Training for new centers that have opened up in New York and India. Team leader and manager of employees running chat support. Support up to tier3 issues and bug fixes. Senior agent when taking phone calls. SCCM application deployments, imaging, and updates for computers in office location.
Network Administrator/ Computer Technician
Tech Logic Park City, UT 11-2008 to 11-2009
Network Administrator for local businesses in Park City and surrounding areas. Install and maintenance of servers, computer systems, POS on location and remotely. Installation and maintenance of a data center hosted in office for smaller clients. Setup and maintained Microsoft exchange servers running 2003 and 2007. In store location, computer technician in troubleshooting and repair computers that are brought in repairing all versions of Microsoft operating systems.
Information Access Technology Salt Lake City, UT 03-2008 to 11-2008
Managed proprietary telecommunications software. Install a dialer server with multiple workstations running Microsoft operating systems and Telco phone lines in a preset up of a network infrastructure or help with full setup of systems with integration of our server. Serviced support tickets in Remedy. Troubleshoot, report, and repair bugs in the software or network setup. On call for afterhours plus weekends with issues on client servers.
Best Buy Salt Lake City, UT 06-2007 to 11-2007
Trouble shooting customer’s computer at the counter. Recommended the type of service needed for repair. Repairing computers, submitting paperwork for warranty repairs, and following up with customers for repairs to be completed
Computer Technician/ Lead Service Writer
Compusa Salt Lake City, UT 01-2005 to 06-2007
Managed three employees for sales goals and performance. Trouble shooting customer computers at the counter. Recommending the type of service needed for repair. Repairing computers and submitting paperwork for warranty repairs and following up with customers for repairs to be completed
tems Administration Microsoft Exchange 2010, 2013 Microsoft SQL
Best Buy Salt Lake City,