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Embed code for: Amys Resume 2015 Word
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24 Pugsley Ave, Saint John, N.B., E2K 2X2
(m) (506) 639-9013,
12 Years of Customer Service Experience
2015- Present Welding Program Eastern College Saint John, N.B.
2005 Graduate Harbour View High School Saint John, N.B.
2014-2015 Major Account Sales Executive
2011-2014 Service Contracts Sales
Xerox Saint John, N.B.
Successfully managed three large enterprise accounts in the U.S. generating $12,495,924.00 on a budget of $11,557,417.00
Communicated on a daily basis with customers regarding the account needs and concerns
Assisted customers in determining which equipment and service contracts will best fit their current and long term needs
Created proposals, process equipment orders, and tracked and installed equipment
2009-2011 Customer Service Representative- Bell Mobility
Skyes Saint John, N.B.
Managed mobility accounts for several small businesses in the Maritimes
Helped with billing inquiries and payments
Assisted with technical issues
Modified accounts plans and features
Resolved customer disputes
2007-2009 Customer Service Representative- Travelocity
Sitel Saint John, N.B.
Answered inbound inquiries about cruises
Recommended best fit based on customer requirements
Helped book cruises and take payments
Up-selling and cross-selling
2003- 2006 Utility Payment Clerk
Shoppers Drug Mart Saint John, N.B.
Process customer payments for utilities
Balance cash drawer at the end of every shift
Answer customer inquiries
Open and close of store
Trained in Microsoft Office (Outlook, Excel, OneNote, Word) and Paperport
Keyboarding- 60+ words per minute
Hobbies and Interests
I enjoy reading, learning to play the ukulele, crocheting, and completing small renovations to my house.
I’ve helped at Ten Thousand Villages by working cash, arranging displays, and cleaning the stock room and main store area.
I’ve completed several volunteer days through Xerox working with the Children’s Wish Foundation (Exile Island), the Poppy Campaign, and the Saint John Animal Rescue League.
I’ve also donated my hair several times to companies that create wigs for cancer patients.
Available upon request
Amy Vincent Page 2