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WALSALL HEALTHCARE NHS TRUST
Sister/ Charge Nurse Team Leader- Emergency Department Grade
Band 6 Reports to Matron Emergency Services
Takes charge of a specific area of the Emergency Department acting as clinical expert and team leader supporting own group of staff. Assists the nursing shift co-ordinator in managing effective flow through the department and implementing the ED escalation process.
Take responsibility for the clinical management of a specific area of the Emergency Department and maintains the provision of nursing care supporting own group of staff ensuring patients care needs are addressed and management plans have been acted upon. Acts in a manner that upholds the values of the Trust and that of the profession ensuring that service delivered contributes to supporting the principles of clinical governance/quality and patient safety
Providing specialist nursing advice to patients, relatives and other care workers. Ensures the needs of patients are recognised by the assessment, planning, implementation and evaluation of care. Discusses with Shift co-ordinator /Matron when this has not/cannot be met.
Responsible in leading an area of the department in the provision of nursing care.
Act as a point of liaison for multi-disciplinary and multi-agency working in order to achieve the best possible outcome for patient care. Will notify the Shift co-ordinator/Matron of any deficits in service provision from other agencies.
Assists in the setting of standards and outcomes against which nursing care will be monitored, ensuring nursing practice develops to meet changing needs.
Provides registered nurse support to junior nursing staff. Acting as a role model.
Maintains the Trust’s aims and objectives within the clinical setting.
Accountable and responsible for accurate and legible record keeping in accordance with local policies and NMC guidelines.
Administer medicinal products to include PGD’s and intravenous drugs in accordance with Trust policies.
May undertake additional skills as identified for Emergency Department to meet the needs of the patients and register the additional skills acquired as a result of enhanced practice.
Escalate delays in delivery of care and management of patients in accordance with department’s escalation processes and support national performance targets.
Undertake role of Champion in a designated area of the department supporting effective clinical care and practice within the Emergency Department.
Actively support ambulance turnaround and patient flow within specific area of Emergency Department.
Ensures within own clinical area that standards are monitored these include patient comfort rounds, infection control standards , cleanliness and maintained of the general environment, stock and equipment availability and standards of care.
Support the shift co-ordinator in ensuring a safe level of nursing staff is maintained throughout the 24 hour period in the absence of Matron.
May be requested to take charge of the Emergency Department during a shift in the absence of more senior staff.
Assist the Matron/ Senior Sister/ Charge Nurse in undertaking the Individual Performance Review of staff.
Assist Matron/ Senior Sister/ Charge Nurse in the selection and recruitment of staff.
Assists Matron/ Senior Sister/ Charge Nurse in maintaining the Departments resources to meet the needs of the patients.
Keeps patients and relatives aware of the factors that may be delaying examination and treatment.
Responsible for ensuring commitment to maintaining a high quality of service to patients by continual development of practice in the light of research evidence and by audit and benchmarking activity against clinically relevant standards.
In addition, individual staff have a role in suggesting and implementing approved improvements to service(s) and in exercising professional responsibility for both themselves and their peers within an open ‘fair and just culture’.
Adhere to Trust’s complaints procedure with regard to written and verbal complaints using appropriate referral mechanisms in order to resolve the situation. Will work with Matron/PALS Team to highlight particular deficits in relation to complaints.
Contribute to under the direction of Matron and other clinical nurse specialists clinical leadership activity through the generation and implementation of policies and practice guidelines developing care plans or pathways where appropriate.
As a Trust we are committed to delivering single sex accommodation. You have a
responsibility to assist in delivering this whenever you can.
Continual professional development
Assist in the assessment and continual professional development of Department staff using mechanisms such as Individual Performance Review (IPR) to generate a Personal Development Plan (PDP) in accordance with Trust policies and procedures.
Participate in the teaching and supervision of the clinical team including, where applicable learner nurse and others under training allocated to the Department.
As part of development of personal and professional skills will access mechanisms to support staff in accordance with Clinical Supervision Policy to undertake clinical supervision to Band 5 and below as either supervisor/supervisee.
The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.
Confidentiality and Data Protection
All employees who have access to personal data in relation to patients or employees will be aware of their responsibilities under the Data Protection Act 1998 and will abide by the eight principles of that Act. Any breach of the Act could result in disciplinary action being taken and criminal charges being brought against the individual who has breached the Act.
Health and Safety
Individual employees of Walsall Healthcare Trust and other NHS employees contracted to work on the organisations premises have an equal responsibility, along with managers and supervisors, for maintaining safe working practices for the health and safety of themselves and other persons who may be affected by their acts or omissions at work.
All employees must adhere to their duties under the Health and Safety at Work Act 1974 and other associated safety legislation, including all new Health & Safety Regulations. In addition employees must comply with all the Trust’s policies relating to Health & Safety and Risk Management to secure a safe workplace and will draw management’s attention to any deficiencies and/or hazards, which might prove detrimental to themselves or others.
There is a general responsibility for employees to act sensibly and reasonably, and attend mandatory health and safety training sessions.
All employees are required to actively contribute towards the organisation’s clinical governance systems, taking responsibility as appropriate for quality standards and work towards the continuous improvement in clinical and service quality.
Children Walsall Healthcare NHS Trust, working with partner agencies, is committed to safeguarding children and promoting their welfare. All employees have a responsibility to ensure that children and young people are safe from abuse and harm, regardless of their role or where they work. Children include young people up to the age of 18 yrs.
Employees must comply with Walsall Local Safeguarding Board Child Protection Procedures and Trust Child Protection Procedures and recognise the importance of listening to children. All employees must attend child protection training relevant to their role and know how to seek advice or support from their manager or the Safeguarding Children team if required.
All employees have a responsibility to support the safety and well-being of vulnerable adults and to practice in accordance with legislation. Knowledge, skills and competency are to be maintained according to role and responsibilities in order to fulfil Vulnerable Adults responsibilities. All employees must comply with organisational and Walsall Local Authority Vulnerable Adults policies and procedures.
Equality and Diversity
The Trust is committed to promoting equality opportunities to achieve equity of access, experience and outcomes, and to recognising and valuing people’s differences. All employees have an obligation to help achieve this through personal example, open commitment and clear action.
Each individual will take responsibility for promoting inclusive and accessible service provision, employee development and a culture that values and respects difference. All employees should be familiar with, actively promote and work within Equality and Diversity policies at all times ensuring that they do not unlawfully discriminate, either directly or indirectly, on the grounds of race or ethnicity, nationality, religion or belief, sex, marital or civil partnership status, sexual orientation, disability, gender reassignment, age, pregnancy/maternity or any other grounds.
This applies to all activities as a service provider and as an employer.
Patient Experience and Public Involvement (PEPI)
The Trust is committed to gaining feedback from all patients using a variety of methods including electronic, paper based and verbal. Within this Trust that feedback is monitored by the patient experience group and used to ensure that future services meet the needs of the patients and demonstrate continuous improvement. Volunteer, staff and families participate in the collection of this data
The aim of the organisation is to provide patients and other service users with the best possible care and service, therefore all out staff are required at all times to put the patient and our service user first and to do their utmost to meet their requests and needs courteously and efficiently.
Employees will work to minimise any risk to clients, the public and other employees from Healthcare Associated Infection including MRSA and C. difficile by ensuring that they are compliant with the Health and Social Care Act 2008 – Code of Practice (and as amended from time to time) for the prevention and control of Healthcare Associated Infections (The Hygiene Code); and by ensuring that they are familiar with the organisations Infection Control polices located on the Intranet.
Further responsibilities involve employees in ensuring that service users and members of the public are actively engaged (using a variety of methods) in appropriate service delivery, service development and decision making within their service area and the wider organisation. Determination of these responsibilities should be in conjunction with your line manager and delivered accordingly.
The organisation operates a No Smoking policy.
Duty of Candour
There is also a contractual duty of candour imposed on all NHS and non-NHS providers of services to NHS patients in the UK to 'provide to the service user and any other relevant person all necessary support and all relevant information' in the event that a 'reportable patient safety incident' occurs.
The Duty of Candour is a legal duty on hospital, community and mental health trusts to inform and apologise to patients if there have been mistakes in their care that have led to significant harm
Duty of Candour aims to help patients receive accurate, truthful information from health providers
The NHS LA’s duty of candour guidance seeks to demystify how health providers can deliver on candour, achieving a wholly transparent culture in health provision – being open when errors are made and harm caused
All NHS provider bodies registered with the Care Quality Commission (CQC) have to comply with a new Statutory Duty of Candour
Policies and Procedures
All employees need to be aware of the organisations policies, procedures and protocols relating to their service and work within the guidelines at all times.
Employees have a major role in suggesting and implementing improvement to services and in exercising professional responsibility for both themselves and their peers within an open ‘no-blame’ culture.
All NHS provi