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.Ajax Stuart Kevin McHenry
No. 2 The Valley
Winchester, SO22 4DG
A vastly experienced Senior Customer Service Professional, who has proven ability in the delivery of outstanding service, with a flexible attitude that achieves great service through attention to detail, commitment, flair and friendly communication.
Self-motivated and able to sustain initiatives to overcome barriers and challenges.
Able to deliver first class service aimed at increasing customer satisfaction.
Able to work hard and maintain concentration over long hours.
Able to work unsociable hours, including late nights.
Able to work under pressure, handling challenging customers with courtesy.
Able to contribute to the life of a team by helping others.
Excellent interpersonal skills with customers.
Able to engage with all stakeholders and manage the relationship.
Able to prioritise objectives and work under pressure to meet tight deadlines.
An excellent communicator
Able to deploy problem solving skills.
Willing to go ‘above and beyond’ to ensure a great customer experience
Chairman of North Stanmore Resident’s Association
Completed Committee Skills Course Nov 15
South West Trains employee of the month Dec 05
Highly commended for disability awareness and service provision for wheelchair users.
City and Guilds course in Customer Service Mar 17
City and Guilds in Retail April 17
SIA Door Supervisors May 17
Understanding Stewarding at Spectator Events level 2 May 17
Level 1 in Personal Development for EmployabilityMay 17
Unemployed July 12 to Present
Double Glazing window company, Dublin, Salesperson, Jan 12 – July 12
Met and exceeded daily targets
Accurately completed customer order forms
Door to door sales
South West Trains Train Guard April 04 - Jan12
Coach for south west trains this meant I helped new guards with their training of working the training
Patrolling train to deal with passenger enquiries and problems.
Responsible for all aspects of customer service and safety of passengers.
Assisting with luggage.
Ensuring prompt departures without compromising safety.
Communicating essential information to customers and liaising with driver and rail authorities.
Managing challenging passengers to ensure enjoyable journeys for all customers.
BAA, Wheelchair Passenger Assistant Stanstead Airport, April 03- April 04
BAA, Heathrow Airport Baggage Handler
Took responsibility for multi leg baggage.
Lead by example to deliver customer service excellence.
Leading team to provide day to day hands-on support to customers.
Had to be able to effectively cope with change and shift gears at short notice, part and parcel of working within a fast-paced environment.
X-ray baggage for security checks.
Complete pre-flight checks and on-board device searches.
Assist wheelchair passengers to and from there flights and to
liaise with the airlines about wheelchair passengers
Education and training
Westgate Secondary School Winchester, Sept 76- Jul 81
CSE grades 3-4 in Maths, English, History, Chemistry and Geography
Winchester City Council, Aug 81- Jul 84
City and Guilds in Painting and Decorating
I like to travel I also enjoy going to the cinema, photography, sailing watching both rugby codes, watching football and I have lived in the Netherlands during the 1990, s and the Republic of Ireland for 6 months
*Referees Available on Request